Homeless Support Service Team Leader

Bernicia; Sunderland; On-site; GBP 32,000; Full time

Job summary

A leading housing provider in Sunderland seeks a Selfless Support Service Team Leader to oversee housing services for families at risk of homelessness. The ideal candidate will have leadership experience, excellent communication skills, and a good educational background. This role offers competitive salary and benefits, including a generous pension scheme and health cash plan.

Benefits

28 days annual leave

Health cash plan membership

Pension scheme with life insurance

Qualifications

• Full current driving licence and access to a car for business use.
• Experience of leading, managing and supporting a team.
• Demonstratable experience of safeguarding practice.

Responsibilities

• Oversee delivery of housing services.
• Lead and inspire a team of support workers.
• Ensure excellent customer service.

Skills

Excellent interpersonal and communication skills

Leadership and management experience

Experience in safeguarding practice

Education

Good standard of general education

Job description

Overview

Homeless Support Service Team Leader

Location: Ashkirk Homeless Unit, Sunderland

Salary: £31,037 per annum.

Hours: Full Time, 37hrs per week, Monday to Saturday

Contract: Permanent

Closing Date: 5PM on Friday 19th September

If you are an enthusiastic and experienced housing manager passionate about delivering excellent housing related support services to families at risk of homelessness, then our Homeless Support Service Team Leader is the role for you.

Role Benefits

• 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary

About the Homeless Support Service Team Leader role

This post offers a fantastic opportunity for an enthusiastic leader and experienced housing professional to join our Homelessness Service delivering excellent housing related support services to families at risk of homelessness.

Could you inspire a team to support changing the lives of those at risk of homelessness? Do you have experience of working with clients who may demonstrate challenging behaviour? Do you have a sound working knowledge of safeguarding? Do you have the ability to relate to people? Do you have the ability to document information in an accurate and concise manner?

We’re looking for an exceptional talent to oversee the delivery of excellent, consistent and responsive housing services. You’ll be responsible for leading, inspiring and engaging a team of support workers to deliver industry-leading customer and housing services. You\'ll have a strong track record of delivering results, along with extensive experience of housing management practice, with a focus on robust performance management and demonstrating strength in motivating others.

Your Experience

Successful candidates will need:

Essential

• Full current driving licence and have access to a car for business use
• Good standard of general education
• Experience of leading, managing and supporting a team
• Demonstratable experience of safeguarding practice
• Excellent interpersonal and communication skills, written and verbal

Desirable

• Demonstratable experience of working in a housing related support service
• Advanced IT skills

About us

• We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post will be subject to an enhanced DBS check.

For more information regarding this role, please contact:

Dionne Thompson 0191 2383902

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.