Homeless Services Officer

Czech Tennis Agency; Wigston; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading agency is looking for a Homeless Services Officer to join their impactful team in Wigston. This role supports individuals experiencing homelessness, providing vital services that encourage stability and long-term housing solutions. Applicants should have experience in client support, effective communication skills, and a commitment to community service.

Qualifications

• Ability to motivate clients and provide encouragement.
• Approachable manner and ability to remain calm under pressure.
• Experience supporting clients within a housing setting.

Responsibilities

• Complete health and safety checks of accommodation.
• Support clients with housing-related issues.
• Be the first point of contact regarding accommodation matters.

Skills

Client support experience

Conflict management

IT skills

Job description

Join to apply for the Homeless Services Officer role at Czech Tennis Agency

3 days ago Be among the first 25 applicants

Join to apply for the Homeless Services Officer role at Czech Tennis Agency

Get AI-powered advice on this job and more exclusive features.

Salary: £27,283 (this includes £1213 enhancement for participating in the organisations out of hours on-call on a rota basis)

Hours:37 hours per week

Contract: Permanent

Action Homeless are committed to ending the cycle of homelessness and ensuring everyone has a decent and safe place to call home. Our mission is to ensure that no one has to sleep rough on the street in our City. We are passionate about ending street homelessness, and empowering people to achieve higher living standards and quality of life.

This fantastic opportunity will see you joining a much needed service in the City that supports homelessness. Our current vacancy is within our low support and resettlement service, providing temporary relief to individuals experiencing homelessness and support to access more stable and permanent accommodation. Although, our Homeless Services Officers can be required to work within any of our other services that we provide. You will work 37 hours each week as part of a rota 5 days per week. This will include some unsocial hours to meet the needs of the service and our clients as well as participate in our on-call rota.

As a Homeless Services Officer you will.

• Complete regular health and safety checks of individual rooms/properties. Ensuring our accommodation provides a safe and secure living environment
• sign up new clients to their accommodation, advising them of their rights and obligations under the conditions of their tenancy/licence agreements and fully inducting them into the new accommodation
• Be the first point of contact in all matters relating to our clients accommodation e.g. housing benefit advice, arrears advice and anti-social behaviour issues.
• Be responsible for delivering housing related support so our clients sustain their accommodation. This will include encouraging regular rent payments, budgeting and maintaining their home.
• Support clients to progress their action plans to achieve a positive and sustainable move into more permanent accommodation
• Be able to deal with difficult situations and manage conflict appropriately
• Be alert to the health and well-being of the clients in our services
  
  

To be successful you will need.

• An approachable manner with the ability to remain calm under pressure
• The ability to motivate clients and provide encouragement so they engage with the support available to them
• The IT skills to collect, input and retrieve data using our ICT systems
• Experience of supporting clients within a housing setting
• Commitment and flexibility towards your work
  
  

Closing date: Monday 21st July 2025

LNKD1_UKTJ

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Czech Tennis Agency by 2x

Sign in to set job alerts for “Service Officer” roles.

Medbourne, England, United Kingdom 4 weeks ago

Newton, England, United Kingdom 1 month ago

King's Norton, England, United Kingdom 2 weeks ago

Broughton, England, United Kingdom 2 weeks ago

Clifton, England, United Kingdom 1 month ago

Probation Officer - HMP Gartree (Ref: 7166)

Gartree, England, United Kingdom 1 day ago

Wigston, England, United Kingdom 2 days ago

Coventry, England, United Kingdom 2 weeks ago

Leicester, England, United Kingdom 1 day ago

Castle Donington, England, United Kingdom 19 hours ago

Ashby-De-La-Zouch, England, United Kingdom 2 days ago

Market Harborough, England, United Kingdom 4 days ago

Customer Service Manager UK & Ireland (M/F/D)

Lutterworth, England, United Kingdom 5 days ago

Coventry, England, United Kingdom 2 weeks ago

Senior Customer Service Manager UK & Ireland

Lutterworth, England, United Kingdom 3 weeks ago

Police Constable Transferees and Re-joiners (LE 2025)

Information Technology Service Desk Manager

Coventry, England, United Kingdom 4 days ago

Long Eaton, England, United Kingdom 1 week ago

Customer Service Representative/ Trainee Account Manager (M/F/D)

Coventry, England, United Kingdom 4 months ago

Coventry, England, United Kingdom 3 weeks ago

Detective Constable Transferees and Re-joiners (LE 2025)

Coventry, England, United Kingdom 16 hours ago

Hinckley, England, United Kingdom 1 day ago

Field Service Manager - Stoke on Trent and Northampton

Long Eaton, England, United Kingdom 1 day ago

Oakham, England, United Kingdom 3 weeks ago

South Witham, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.