Homeless Recovery Worker

Two Saints; Newbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charity organization supporting homelessness is seeking a Case Manager to lead client case management. You will provide vital support to individuals experiencing homelessness, helping them achieve their goals and gain independent living skills. The ideal candidate will have strong communication skills, experience with client caseloads, and knowledge of the welfare system. This position involves full-time work with shifts including nights and weekends. An Enhanced DBS check will be required.

Qualifications

• Strong verbal and written communication skills required.
• Good working knowledge of Microsoft Office applications.
• Ability to self-motivate and work independently.

Responsibilities

• Lead on case management of clients, ensuring their safety.
• Develop individual support plans to help clients achieve their goals.
• Regularly review comprehensive client-based risk assessments.

Skills

Strong communication skills

Effective team working

Ability to self-motivate

Crisis response skills

Tools

Microsoft Outlook

Excel

Word

Job description

FULL TIME - 37hrs

Shift work -Early, Mid and Late

This is an exciting role that supports people who find themselves homeless and in need of temporary accommodation. The ideal candidate will have experience in accessing the welfare system and maximising income, will have experience or knowledge of supporting people with co-occurring needs and can evidence this.

A knowledge of safeguarding and raising safeguarding referrals is preferential.

West Berkshire Homeless Service provides support to adults who are homeless or at risk of homelessness across two locations, each are tailored to meet the needs of the clients.

Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To assess the needs of each client, helping to develop their individual support plan to achieve their goals
• To produce and regularly review comprehensive client-based risk assessments
• To manage a caseload of clients on a one-to-one basis
• To support clients to gain and / or maintain accommodation or achieve outcomes defined by the service specification
• To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
• To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service
• To support clients with managing their finances, paying rent, managing arrears and accessing benefits
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
• To support clients in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To represent the organisation in a professional manner
• To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role
• This role may require a full drivers’ licence and access to a vehicle
• This role may require you to work flexibly across several sites
• This role may require you to work with clients on a one-to-one basis
• This role may require you to work nights and / or weekends
• This role may require you to lone work

ESSENTIAL CRITERIA

• Strong communication skills, both verbal and written
• Clear verbal and written English
• Good keyboard skills for data inputting
• Good working knowledge of Microsoft Outlook, Excel and Word
• Confident and assertive manner
• Ability to self-motivate as you will work on your own
• Effective team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

• Experience of managing a caseload of clients
• Understanding of risk assessment and person-centred, outcomes-based delivery
• Understanding of the support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

Two Saints is committed to safeguarding and safer recruitment. We carry out pre employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.