Homeless Prevention Officer

Tameside Council; Ashton-under-Lyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in the United Kingdom is looking for a Homeless Prevention Officer to work at Tameside Housing Advice. The role involves providing housing advice to prevent homelessness, managing Personal Housing Plans, and supporting vulnerable customers. Strong customer service skills and knowledge of housing legislation are essential. Join a committed team making a difference in the community.

Qualifications

• Ability to manage and prioritize a busy workload.
• Strong understanding of housing legislation, particularly Housing Act 1996.
• Capability to build strong working relationships.

Responsibilities

• Provide housing advice and assistance to prevent homelessness.
• Complete homeless assessments and manage Personal Housing Plans.
• Support vulnerable customers with their housing needs.

Skills

Customer service skills

Multitasking

Analytical skills

Job description

Contract Reason: Secondment Cover

Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment.

Hours Per Week: 36 hours

Base Location: Tameside Housing Advice

Assessment Date: To be arranged

The Role

The Homeless Prevention Officer role is based at Tameside Housing Advice, which is the homeless prevention service for Tameside, providing advice, information, and housing options for those who are homeless or at risk of homelessness.

As a Homeless Prevention Officer, you will ensure effective access to housing advice and assistance to prevent or relieve homelessness. Your workload will be busy and varied, involving completing homeless assessments, determining duties owed to applicants, and preventing homelessness through timely actions under current legislation, including developing and managing Personal Housing Plans. You will support vulnerable customers with their housing needs, addressing support requirements in line with the council’s policies, agreements, and legislation.

About You

You should be able to multitask effectively, manage and prioritize a busy workload, and analyze and process information via computer records. Strong customer service skills are essential. You should be a team player and capable of building strong working relationships. Knowledge of the Housing Act 1996: Parts 6 & 7 and relevant regulations would be advantageous.

About Us

Come shape the future of Tameside with us!

Message from Julian Jackson, Director of Place at Tameside Council:

"Since joining Team Tameside in September 2022, I’ve been proud to work alongside a hardworking and passionate team that’s making a real difference to our borough."

Our Place Directorate covers planning, highways, parks, culture, arts, environmental services, and facilities management. We focus on delivering projects that improve our community and support local development.

We are looking for passionate individuals to join us in driving positive change and shaping Tameside’s future. If you want to be part of a team making a difference, we’d love to hear from you.

Join us and help build the future of Tameside!

This role is customer-facing and requires a specified level of spoken English under the fluency duty.

This position is subject to Basic Disclosure Procedures. Unfortunately, sponsorship is not available at this time.

We are committed to diversity and inclusion, respecting individuals and providing reasonable adjustments under the Equality Act 2010.

Our rewards and benefits package can be viewed here.

For further information, please contact the recruiting manager Fay Buckley at 0161 342 2872 or [emailprotected].