Homeless Prevention Advice Manager/Caseworker

Citizens Advice Westminster; London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Citizens Advice Westminster is seeking an Advice Manager/Caseworker to join their new Homelessness Prevention team. This role involves supporting individuals facing homelessness and working closely with key stakeholders to deliver impactful prevention strategies. The successful candidate will possess strong communication and project management skills and will thrive in a values-led environment.

Benefits

Annual season ticket loans

Career breaks

Flexible working arrangements

Ongoing development opportunities

Qualifications

• Excellent communicator with strong project management skills.
• Understanding of community issues during the cost of living crisis.
• Strong organisation and time management skills.

Responsibilities

• Provide essential support to individuals facing homelessness.
• Collaborate with Westminster City Council to design prevention strategies.
• Ensure clients receive appropriate advice and guidance.

Skills

Communication

Project Management

IT Skills

Organisational Skills

Time Management

Job description

At Citizens Advice Westminster, we do not just offer advice, we offer hope, solutions, and advocacy for those most in need. Whether it is navigating the housing crisis or finding stability in uncertain times, our mission is clear: put people first, always.

As we launch our new Homelessness Prevention team, we invite you to bring your skills, empathy, and drive to a role where your work changes lives. Based in Westminster, you will join an organisation where your values align with your vocation.

The Advice Manager/Caseworker will play a key role in providing essential support to individuals facing homelessness, ensuring they receive the right advice, advocacy, and guidance exactly when they need it most. You will collaborate directly with Westminster City Council and other key stakeholders to design and deliver prevention strategies that have a real, measurable impact across the city.

The successful candidate will be an excellent communicator, with strong project management skills and a good understanding of issues facing communities in the current cost of living crisis. The right candidate will have excellent organisation and time management skills as well as strong IT skills.

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive. You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach locations.

Citizens Advice Westminster values diversity, promotes equality, and challenges discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

If you need further information or to discuss this role, please email us.

Closing Date: 31st July, 5pm.

Assessments and Interviews may be booked before the closing date if we find the right candidates with the skills and experience we are looking for in the person specifications, so apply now!