Homeless Intervention & Prevention Officers

Adecco; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Une agence de recrutement recherche plusieurs agents d'intervention et de prévention des sans-abri pour travailler avec une autorité locale de Londres. Les candidats retenus fourniront des services de prévention, conseilleront sur les questions de logement et collaboreront avec des agences internes et externes pour améliorer l'accès au logement et réduire l'itinérance.

Qualifications

• Expérience dans un service orienté client et connaissance du droit du logement.
• Capacité à gérer des situations complexes et un comportement difficile.

Responsibilities

• Premier point de contact pour les besoins en logement, fournissant des options.
• Élaborer des plans de logement personnel et collaborer avec des agences.
• Conduire des évaluations statutaires de l'itinérance.

Skills

Effective workload management

Proactive problem-solving

Analytical thinking

Strong communication skills

Education

Degree level education

Tools

MS Office

Job description

Adecco are recruiting for several Homeless Intervention and Prevention Officers to join a South-London local authority.

The succesful candidates will provide bespoke homeless prevention and intervention services, advising on housing issues and welfare benefits, assessing support needs, and collaborating with internal and external services to alleviate homelessness and offer sustainable housing solutions.

• Homeless Intervention and Prevention Officers
• Public Sector - Local Authority
• Full Time - Monday to Friday, 36 hours per week
• 21.62 per hour PAYE / 28.68 per hour Umbrella
• Temporary Role - 3 months with likely extensions

Key Responsibilities:

• Early Intervention & Prevention: First point of contact for housing needs, providing initial advice and suitable housing options. Respond to referrals and work with various agencies to prevent homelessness.
• Developing Pathways: Create Personal Housing Plans (PHPs) and collaborate with agencies to sustain tenancies or find new housing. Assess support needs and make referrals to homeless support services.
• Assessment & Decision Making: Conduct statutory assessments of homelessness, issue notification letters, and make recommendations regarding temporary accommodation.
• Confidentiality & Data Protection: Maintain customer records and comply with data protection regulations.

Key Contacts:

• External: Local Authorities, advice agencies, solicitors, lettings agencies, police, probation services, primary care trust, registered social landlords, MPs, councillors, crisis services, rough sleepers outreach service, substance use service.
• Internal: Adult Social Care & Health, Children, Families & Education, Housing, Housing Benefit service, Sustainable Communities, Regeneration and Economic Recovery.

Essential Knowledge:

• Legislation related to homelessness and housing (Housing Act 1996, Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017, etc.)
• Welfare benefits system and its application.

Essential Skills:

• Effective workload management and prioritization.
• Proactive and creative problem-solving.
• Analytical thinking and decision-making.
• Ability to work under pressure and with challenging behavior.
• Strong communication skills.
• Proficiency in MS Office and internet-based technologies.

Essential Experience:

• Degree level education or significant experience in a customer-driven service.
• Knowledge of housing case law and homelessness prevention.
• Experience in a target-driven, pressured work environment.
• Experience managing complex situations and challenging behavior.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)