Homeless Intervention Caseworker

Carrington West; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an experienced Homeless Intervention Caseworker to join their Housing Solutions team. This hands-on role involves managing complex cases, providing expert housing advice, and supporting vulnerable individuals at risk of homelessness. The ideal candidate will have a strong legal background in housing law and practical experience in service delivery. Join a forward-thinking team dedicated to preventing homelessness in the local authority area.

Qualifications

• Strong legal grounding in homelessness and housing law.
• Experience in frontline service delivery.

Responsibilities

• Managing a personal caseload of complex homelessness cases.
• Delivering expert housing advice using a client-focused approach.
• Providing delegated support to senior staff.

Skills

Communication

Coaching

Interpersonal Skills

Problem Solving

Education

Legal Knowledge in Housing Law

Job description

We are currently seeking an experienced and proactive Homeless Intervention Caseworker to join a high-performing, award-nominated Housing Solutions team. Working within a forward-thinking Crisis Intervention Team, you will play a pivotal role in preventing and alleviating homelessness for single people across the local authority area.

This is a hands-on role combining complex casework with delegated leadership responsibilities. You'll support vulnerable individuals at risk of homelessness or rough sleeping, delivering person-centred, legally compliant advice and interventions under the Homelessness Reduction Act 2017, Housing Act 1996, and associated legislation.

You'll also act as an advanced practitioner within the team, offering mentoring, coaching, and guidance to other officers, and supporting senior staff with service improvement and operational duties.

Key Responsibilities

1. Managing a personal caseload of complex homelessness cases, delivering early intervention and prevention support.
2. Delivering expert housing advice to single individuals, using a trauma-informed and client-focused approach.
3. Providing delegated support to the Team Leader and Senior Officer - including coaching, mentoring, and occasional senior duty cover.
4. Leading by example in service delivery, driving quality and consistency through shared best practices.
5. Contributing to case reviews and complex decision-making.
6. Participating in an out-of-hours rota for emergency homelessness responses.
7. Supporting delivery of strategic priorities and team KPIs.
8. Working flexibly across the Central Bedfordshire area - access to a vehicle is essential.

About You

We are looking for someone with a strong legal grounding in homelessness and housing law, alongside practical experience in frontline service delivery. You'll be confident handling complex cases and offering support to colleagues in a collaborative, developmental environment.

You will have:

• Excellent knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 (Part 7), Equality Act 2010, and related legislation.
• A strong grasp of associated legal frameworks including landlord & tenant law, safeguarding, Care Act, and welfare benefits.
• Effective communication, coaching, and interpersonal skills.
• The ability to work independently while supporting a wider team culture of learning and growth.
• A resilient and solution-focused approach to complex cases and service delivery.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. For questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.