Homeless/ Ex offender Support Worker

CIH International Housing Group; West Bromwich; On-site; Full time

Job summary

A leading organization in West Bromwich is seeking a Homeless/Ex Offender Support Worker. This role involves supporting vulnerable individuals, managing risks, and ensuring their well-being in a residential scheme. The ideal candidate will have experience in the criminal justice system and excellent communication skills. Join a dedicated team making a real difference in the community.

Benefits

Flexible working

20 days annual holiday entitlement

Defined contribution pension scheme

24/7 online GP appointments

Employee Assistance Programme

Cycle to work Scheme

Qualifications

• 1 year experience supporting vulnerable people in housing or community setting.
• Knowledge of housing sector and housing benefits.

Responsibilities

• Assist clients in identifying support needs and empowering them.
• Manage health & safety and safeguarding issues.

Skills

Communication

Teamwork

Crisis Management

Education

Experience in supported housing

Knowledge of criminal justice system

Job description

Job Title: Homeless/ Ex Offender Support Worker

Job Location: West Bromwich

Salary: £13.24 per hour

Contract type: Permanent

Working hours: 35 hours per week

Shift Patterns - 7am-3pm or 1pm -9pm. Working 5 days out of 7 which include bank holidays and weekends.

Closing Date - 1st June 2025

About the role

Chapter House is a 24-hour supported housing project. Our supported housing project is based in West Bromwich and is temporary accommodation, for single homeless people who have support needs. Each person`s stay is for up to one year.

This is a residential scheme which offers choices and chances to those who are homeless and may be ex-offenders. To do this you need to be enthusiastic, confident and non-judgemental.

To ensure the health and well-being of clients through managing health & safety, fire safety, safeguarding issues, managing risk effectively and working in partnership with the county council`s preferred support provider.

The keyworker assists each Client in identifying their support needs and empowering them to acquire the skills to achieve their objectives as set out within the support plan which is reviewed monthly with their key worker.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

We are currently looking to recruit a full-time support worker who has previous experience working knowledge of the criminal justice system and services for homeless and ex-offenders.

Must have excellent communication skills when working with vulnerable people and want to make a difference. A good team player who can work well under pressure. Ideally have 1 years` experience supporting vulnerable people within a housing or community setting, knowledge of the criminal justice system, knowledge of housing sector, in particular supported housing, and housing benefits.

Clear understanding of managing risk of harm and risk of re-offending, the ability to offer advice and guidance, ability to provide practical support that meets clients` needs and the ability to respond to a crisis whist remaining calm.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• Trust based flexible working and supportive and friendly teams
• 20 days annual holiday entitlement, increasing to 22 days
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme
• Eligible for occupational sick pay

How to apply

If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you.

Email your Cv to [email protected] or click apply now.

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.