Homeless Centre Support Officer

Red Snapper Recruitment Limited; Sandwell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a compassionate Homeless Centre Support Officer in Sandwell, UK. This role involves delivering a customer-focused tenancy support service within temporary accommodation, ensuring residents develop independence and transition to long-term housing. Responsibilities include managing tenancy agreements, income management, safety compliance, and teamwork with local partners. Candidates should have strong communication skills and a commitment to safeguarding vulnerable people. The contract offers pay at £12.60 per hour for a duration of 3 months.

Benefits

Referral bonus scheme

Support for professional development

Qualifications

• Experience in housing, homelessness, support work, or similar roles is desirable.
• Strong commitment to supporting vulnerable residents is essential.

Responsibilities

• Deliver a high-quality, person-centred TA tenancy support service.
• Process Housing Benefit/DHP forms and liaise with finance colleagues.
• Manage void rooms to ensure units are ready for immediate placement.
• Ensure the safety and security of residents, visitors, and staff.
• Work collaboratively with caseworkers and other Housing Solutions teams.

Skills

Empathy

Organisational skills

Communication skills

Resilience

Job description

Red Snapper Recruitment are seeking a compassionate, proactive Homeless Centre Support Officer to join our client in the Housing Solutions & Support Service. In this vital frontline role, you will deliver a responsive, customer-focused tenancy support service within our temporary accommodation (TA) settings. Your work will directly help residents sustain their placements, develop independence, and successfully move on into secure, long-term housing.

3 month contract; £12.60 per hour PAYE; Bushmere House, Birmingham.

You will also play a key role in the day-to‑day operation of the homeless centre, ensuring a safe, well‑managed environment that meets legislative requirements and supports positive resident outcomes.

Key Responsibilities

Tenancy Support & Resident Engagement

• Deliver a high-quality, person-centred TA tenancy support service.
• Issue licence agreements, complete resident inductions, and facilitate group meetings.
• Support residents to access services identified in their Personal Housing and Move‑On Plans.
• Make referrals, help residents build support networks, and encourage engagement in community activities.
• Provide housing and homelessness advice to enable timely and successful move‑on.

Income & Tenancy Management

• Process Housing Benefit/DHP forms and liaise with finance colleagues to reduce rent arrears.
• Monitor and record income in line with agreed procedures.
• Manage tenancy breaches, issuing warnings appropriately and escalating serious issues.
• Attend court evictions when required and support TA suitability review processes.

Void & Building Management

• Manage void rooms to ensure units are ready for immediate placement, including inspections, repairs, inventories, and occasional cleaning/bed making.
• Ensure the homeless centre maintains sufficient capacity to accommodate urgent placements.
• Report maintenance issues, arrange emergency repairs, and monitor health & safety standards.

Safety, Safeguarding & Compliance

• Ensure the safety and security of residents, visitors, and staff, including managing building access and sign‑in systems.
• Report safeguarding concerns and health & safety risks.
• Carry out routine fire tests, risk assessments, and building inspections.
• Follow Council and legislative requirements, including Data Protection, Health & Safety, and safeguarding duties.

Teamwork & Service Development

• Work collaboratively with caseworkers and other Housing Solutions teams.
• Build effective relationships with local partners, statutory agencies, and community organisations.
• Support service reviews, complaints responses, and implementation of new processes.
• Provide flexible support across centres, including covering alternative shifts as required.

About You

• Empathetic, resilient, and confident working with vulnerable people.
• Organised with excellent communication skills.
• Able to manage competing priorities in a fast‑paced environment.
• Committed to safeguarding and high‑quality service delivery.

Experience in housing, homelessness, support work, or similar roles is desirable, but a strong commitment to supporting vulnerable residents is essential.

If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay £75 in retail vouchers of your choice for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

The Red Snapper Recruitment Group is an equal opportunities employer.