Homecare & Procurement Officer

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare provider is seeking a Homecare & Procurement Officer to manage day-to-day operations of their Pharmacy Homecare Service, aiding over 2,500 patients. The ideal candidate will possess strong communication skills and attention to detail, and will support pharmacy procurement processes. Experience in healthcare and a minimum of 4 GCSEs including English and Maths are required. This role features flexible working, 37.5 hours weekly.

Qualifications

• Experience working in a large organization.
• Experience in healthcare billing and managing databases.
• NHS experience is preferred.

Responsibilities

• Oversee the administrative and operational responsibilities of the Pharmacy Homecare Service.
• Coordinate with homecare providers and ensure service records are accurate.
• Assist the Chief Technician and Pharmacy Business Manager with cost improvements.

Skills

Strong communication skills

Attention to detail

Organizational skills

Customer service experience

Education

Minimum of 4 GCSE passes including English and Maths

Level 4 NVQ/BTEC in pharmacy practice or equivalent

Tools

Microsoft Office

Job description

Milton Keynes University Hospital NHS Foundation Trust

Homecare & Procurement Officer

The closing date is 16 October 2025

Full-time 37.5 hours per week, all MKUH roles will be considered for flexible working

Are you a strong communicator that can lead a team to deliver an excellent patient-centred service? Do you have experience and/or knowledge of Pharmacy Homecare operations?

We are looking for a Homecare and Procurement Officer to join the Pharmacy department. This role is primarily focused on overseeing the day to day administrative and operational responsibilities of the Pharmacy Homecare Service, which support over 2,500 patients receiving medicines at home. You will coordinate with homecare providers, ensure accurate service records, support stock control, and manage billing processes to help maintain a smooth, cost-efficient, and patient-focused service.

The successful candidate will have strong leadership skills, excellent attention to detail, and communications skills. While primarily the focus is on Homecare, the post holder will also provide support to the Pharmacy Procurement team. This will include liaising with suppliers, assisting with stock ordering, and ensuring compliance with contractual purchasing agreements.

Please note candidates who have applied in the last 3 months do not need to reapply.

Interview date: w/c 20 October 2025

Main duties of the job

• To provide a comprehensive and efficient daily homecare and procurement service to the trust developing and updating services, following all legal and departmental practices including Standing Operating Procedures (SOPs), MHRA Rules and Guidance for Pharmaceutical Distributors, COSHH, Lifting and Handling Regulations and all Trust Policies and Procedures.
• To assist the Chief Technician and Pharmacy Business Manager with development of cost improvements to the department and trust.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a district general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children\'s Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH

Job responsibilities

Operational:

• Receive correspondence and queries for the Homecare team and prioritise for action and respond to those of a routine nature

Management:

• Provides day to day supervision and coordination of homecare staff.

Reporting:

• To produce performance data in graphical form, related to the Homecare team, as required for adherence to local and regional KPIs and to support future development of performance measures as required

Quality:

• To co-operate with staff in other disciplines to help ensure the safe, effective and economic use of drugs

Please refer to the job description for further details

Person Specification

Qualifications and knowledge

• A minimum of 4 GCSE passes or equivalent incl. English Language and Maths.
• Basic Computer Skills or RSA level 1 or equivalent.
• Knowledge of importance of confidentiality.
• NVQ level 4/BTEC or equivalent knowledge and experience in pharmacy practice
• Knowledge of clinical or medical terms and issues.
• Prescription Validation and Clinical Screening Programme or working toward qualification

Experience

• Relevant experience of working in a large organisation.
• Excellent experience of using a wide range of IT packages including Microsoft Office.
• Excellent experience of taking minutes of meetings.
• Excellent experience of working within a customer services environment. Excellent attention to detail and analytical skills
• NHS experience.
• Experience of working with or managing databases.
• Experience of working in a health care environment
• Experience in healthcare billing

Skills

• Be able to manage a case load of work and coordinate day to day activity
• Good IT Skills in relation to word processing, spread sheets and excel
• Good use of initiative
• Well-developed organisational skills
• Strong communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Excellent prioritising skills

Personal and people development

• Polite and courteous
• Professional attitude
• Initiative and common sense
• Self-motivated and team player
• Commitment to personal development
• Be able to direct others

Communication

• Good communication skills in relation to telephone technique or written work
• Be able to delegate workload amongst the team
• Manage conflict within the team

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations
• Polite and courteous
• Professional attitude
• Initiative and common sense

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust