Homecare Account Executive

AmerisourceBergen; Northampton; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare service provider is seeking a Homecare Account Executive in Northampton. This hybrid role focuses on managing NHS accounts, building relationships, and ensuring operational efficiency. Ideal candidates have strong communication skills and a background in customer relationship management. The position requires on-site attendance at the Northampton office 1-2 times per week.

Benefits

Flexible working hours

Healthcare benefits

Career development opportunities

Qualifications

• Experience in customer relationship management is essential.
• Ability to manage own workload effectively.
• An understanding of NHS procurement processes is a plus.

Responsibilities

• Manage Tier Two accounts through desk-based communication.
• Build relationships with NHS Trust homecare teams.
• Address operational queries to improve efficiency.

Skills

Excellent verbal and written communication skills

Proficient in all MS Office applications

Successful track record in customer relationship management

Planning and time management

Self-motivated

Ability to work under pressure

Detail-oriented

Job description

Overview

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to delivering on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Alcura, a Cencora business offering pharma and patient support services in Europe.

Job Summary

The role of Homecare Account Executive is a fantastic opportunity for someone looking to move into the Sale of Services with Alcura. The role will include building and maintaining healthy partnerships with NHS key account contacts. The account portfolio includes NHS Trusts Alcura has successful services with as well as accounts with a low number of services. Contact will be made via bi-monthly phone and Teams check-ins across all accounts, ensuring equal account attention across all regions, contributing to continued NHS engagement.

The primary function is to ensure that the homecare services we provide meet the needs of the customer and their patients and to identify opportunities to sell in new services in line with the company strategic objectives, leading to an increase in the number of patients using the homecare service for both new and existing hospital customers. The role also includes escalation of operational queries and aims to enhance service confidence among the NHS Homecare, Pharmacy and Clinical Teams. This role is essential to drive business growth.

Key Responsibilities of the Role:

1. Account Management: Tier Two Accounts. The desk-based employee will manage tier two accounts, accounts that require maintenance and communication ensuring they are consistently engaged, kept up to date with all new service offerings and supported without requiring direct field involvement.
2. Accounts at Service Capacity: Accounts that have reached their current potential and require a maintenance approach will also be account managed by the desk-based employee, enabling field-based teams to focus on higher-priority growth opportunities.
3. NHS Relationship Building: Provide a pivotal point of contact with the NHS Trust homecare and clinical teams to build strong relationships and instill confidence in our service provision. By fostering trust and engagement, this approach will encourage service growth, and the account will move into the field-based workflow, ensuring seamless integration and continuity of Account Management.
4. Operational Efficiency and Query Management: Focus on improving overall operational efficiency by addressing queries promptly, streamlining workflows, and ensuring that all regions receive equitable support. This will reduce the administrative burden on field-based teams and enhance the Hospital Care Team and account experience.

Strategic Benefits

• Increased NHS Trust Engagement: Additional service reviews with Hospital Homecare and Clinical teams will encourage stronger relationships and increase confidence in our services, which will help drive the desire for Hospital teams to make Alcura the provider of choice, leading to long-term loyalty and satisfaction.
• Optimised Resource Allocation: By segmenting account responsibilities, the field-based team can focus on strategic growth areas while the desk-based employee ensures continuity for maintenance accounts.
• Improved Regional Coverage: Addressing the way we work currently and moving dormant and maintenance accounts to a desk-based employee will ensure that all accounts, regardless of location or activity level, receive the attention they need for business growth.
• Increased Operational Efficiency: Streamlined query management and proactive account engagement will reduce delays and improve overall account management. Combining the below skills, a desk-based account executive can effectively improve communication in regional coverage, enhance Hospital Care Team engagement, and support business growth.

Knowledge, Skills and Experience Required

• Excellent verbal and written communication skills
• Proficient in all MS Office applications
• Successful track record in customer relationship management
• Excellent planning, organisation and time management skills
• Self-motivated and ability to manage own workload
• Ability to work under pressure and to tight deadlines
• Ability to communicate complex messages to various levels of internal and external stakeholders
• Experienced in working across multiple levels of an organisation
• An eye for detail and business due diligence
• Understanding of Clinical Homecare and/or Manufacturer partners (desirable)
• Understanding of NHS procurement and homecare processes (desirable)

This is a hybrid role with expected attendance at the Northampton office 1-2 times per week.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.