Home Specialist - Part Time

Neptune Europe Ltd; Bristol; On-site; GBP 10,000 - 40,000; Part time

Job summary

A home design company in Bristol is seeking a part-time Home Specialist to provide exceptional customer service and share product knowledge. The role involves processing sales, maintaining brand standards, and organizing design appointments. Ideal candidates will have experience in customer-facing roles and excellent communication skills. Flexible weekend availability is essential.

Benefits

Life Assurance

Company sick pay

Enhanced maternity and paternity leave

Cycle to work scheme

Generous discounts on new items

Wellbeing Hub access

Birthday day off

Two paid volunteer days per year

Day off for grandparents

Week off for life events

Refer a friend scheme

Training Workshops

Qualifications

• Previous experience in a customer-facing role.
• Ability to work in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Identify customer needs and answer product-related questions.
• Process sales and provide accurate information.
• Support visual display and merchandising standards.
• Organize design appointments with in-house Designers.
• Maintain stock, cash handling, and customer records.

Skills

Customer service skills

Product knowledge

Communication skills

Attention to detail

Job description

Home Specialist - Part Time (BBBH1176) Bristol, England

About this Role

We're excited to welcome a Home Specialist to our existing store team for 16 hours a week, focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.

Responsibilities include:

• Identifying customer needs and answering product-related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products
• Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers
• Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines
• Organising meetings for our in-house Designers to support with kitchen and home design appointments.
• Following Neptune policies and procedures to maintain our stock, cash handling and customer records
• Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards

Our stores are open 7 days a week and so it's essential that you'll have flexibility to work during the week and at weekends also.

We would love it if you could bring to us previous experience in a customer-facing role with a high service-led approach and focus on care and attention to detail. You'll bring the ability to work in a fast-paced environment, work proactively and have excellent communication skills, both written and verbal. You'll set high standards for yourself and seek to exceed our customer expectations.

A historical Georgian building from the 1800s, a double-height gallery space that’s open and airy, floor-to-ceiling windows that flood light onto our flower shop, and a homely atmosphere to greet you at the door. These are but a few of the things that make Neptune Bristol so special. You’ll find it in the heart of Bristol’s Clifton suburb, nestled among the cafes, restaurants and furniture shops of Whiteladies Road.

What Benefits we can offer you

• Life Assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Generous Neptune new item and outlet discounts
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Two paid volunteer days a year
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Training Workshops

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.

Our Story

Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.

We are an equal opportunities employer and welcome applications from all qualified candidates.