Home Ownership Team Manager - FTC until March 2026 - Salary £61,663 pro rata per annum

Origin Housing; City Of London; On-site; GBP 62,000; Full time

Job summary

A prominent housing organization in London seeks a Home Ownership Team Manager to lead customer service and manage homeowner properties. The ideal candidate will have significant experience in homeownership services and strong knowledge of relevant legislation. This role offers a competitive salary of £61,663 pro rata and numerous benefits, including flexible working and a generous holiday allowance.

Benefits

Flexible working arrangements

25-day holiday allowance

Pension scheme with up to 8% employer contributions

Annual team events

Employee assistance programme

Qualifications

• Extensive experience in managing homeownership services.
• Expert knowledge of relevant legislation and law.
• Capable of delivering results to a high standard within tight deadlines.

Responsibilities

• Lead operational performance of the Home Ownership Team.
• Manage homeowner properties and ensure compliance with legislation.
• Provide financial management of delegated budgets.

Skills

Expert knowledge of homeownership legislation

Ability to deliver results

Enthusiasm for new practices

Strong initiative and judgement

Job description

Overview

Home Ownership Team Manager - FTC until March 2026 - £61,663 pro rata per annum

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Home Ownership Team Manager

We’re looking for a committed and motivated person to be responsible for leading and taking overall responsibility for the delivery of a high standard of customer service across the Home Ownership Team, ensuring the delivery of specialised & efficient service to our homeowner customers.

What you’ll do

• Lead the operational performance of the Home Ownership Team with responsibility for the overall effectiveness of our customer service offer
• Be responsible for the management of all homeowner properties, ensuring that our neighbourhoods, properties and specialised homeownership services are managed efficiently, exceeding operational performance (KPIs).
• Have overall responsibility for ensuring compliance to all legislation, regulation and contractual obligations relating to homeowners, including compliance with Fire Risk Actions, PEEPS etc.
• Provide effective financial management of delegated budgets supporting the Head of Housing in budget setting, forecasting and monitoring and delivering value for money, including setting the annual service charges for Managing Agent schemes.
• Be a key player on all new build developments, working closely with colleagues in Development & Sales, ensuring the Home Ownership Team are engaged in the development process from day one.

What you’ll need

• We’re looking for someone who has: Extensive experience of having managed homeownership services and have expert knowledge of relevant legislation, law and good practice.
• Enthusiasm for identifying and embracing new ways of working and good practice
• Ability to use own initiative and judgement, in a high-pressured environment.
• Capable of delivering results to a high standard and within tight deadlines

Our Values

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

We\'re committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

• Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
• A generous 25-day pro rata per annum holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• Competitive salary of £61,663 pro rata per annum
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions up to 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Job Title outlined above.

Closing date for applications: 5 October 2025