Home Ownership Manager / Leasehold Management Lead (Housing)

Thrive Homes; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing association is seeking a Home Ownership Lead to manage their Home Ownership team. The role involves overseeing leasehold management, ensuring compliance with legislation, and leading on various ownership transactions. The ideal candidate will have extensive experience in leasehold management and a strong ability to enhance service delivery and manage team workloads. Flexible working options available, with the role based in the United Kingdom.

Qualifications

• Demonstrable experience in leasehold management.
• Proven ability to manage compliance, complaints, and legislative updates.
• Experience in managing a team and driving process improvements.

Responsibilities

• Manage RTB, RTA, RTSO sales, and homeowner queries.
• Oversee all shared ownership transactions.
• Lead on Section 20 and applications to the First Tier Tribunal.

Skills

Leasehold management

Compliance management

Strong IT skills

Excellent communication skills

Leadership skills

Tools

Microsoft Office

Job description

12-month Fixed Term (Maternity Cover)
Full Time 37 hours per week (Monday Friday, flexible working negotiable)

About the Role

Thrive Homes is seeking a Home Ownership Lead to manage and support our Home Ownership team. This team handles RTB, RTA, RTSO applications, resales, lease extensions, all legal documentation drafting and review, and customer advice.

In this role, you will be responsible for leasehold management, Section 20 processes, dispute resolution, and compliance with legislation both current and upcoming. You ll also provide support to our Customer/Relationship Management teams when required and play a key role in ensuring excellent service delivery across all aspects of home ownership.

You ll bring demonstrable experience in leasehold management and a proven ability to manage compliance, complaints, and legislative updates. You ll have the skills to manage a team s workload, collaborate with other departments to deliver outcomes, drive process improvements, provide strong reporting, and ensure services meet both operational and customer needs.

Key Responsibilities

• Manage RTB, RTA, RTSO sales, resales, lease extensions, freehold restrictions, and all homeowner queries.
• Oversee all shared ownership transactions and staircasing approvals.
• Lead on Section 20, dispensation cases, and applications to the First Tier Tribunal (FTT).
• Support with department reporting, budget setting, and monitoring.
• Monitor and improve homeowner satisfaction levels.
• Analyse and report on scheme performance, making recommendations for improvement.
• Support the Service Charge team with budget setting, audits, and reconciliations.
• Lead on training, reporting, and embedding new processes in line with legislation and best practice.
• Oversee compliance of major works consultation and invoicing.
• Collaborate with Finance, Customer Service, and Property teams to ensure services align with contractual obligations.
• Handle complaints and Housing Ombudsman determinations, embedding learning outcomes.
• Identify revenue generation opportunities (e.g., offering services to other landlords).
• Manage leasehold compliance including fraud, legal breaches, and case management.
• Maintain effective communication with Sales, managing agents, developers, and stakeholders.
• Undertake any other reasonable duties or projects as required by management.

About You

• Leasehold management at a senior/lead level.
• Compliance in Right to Buy/Sales for tenants, draft lease approval, and 1% staircasing.
• Supporting in the delivering of service charge estimates and actuals projects.
• Managing complaints in line with the Housing Ombudsman Code of Conduct.
• Handling Section 20 processes and invoicing.
• Strong IT skills (particularly Microsoft Office).
• Excellent communication and leadership skills, modelling core behaviour
• Experience of business process changes in line with legislative updates.

• Investigating and implementing revenue generation opportunities.

This role requires working from the office once a week, along with attendance at occasional monthly meetings.

Some roles at Thrive are subject to a basic DBS check. The successful applicant will be contacted by our People Team if this applies.

Closing date: 1st October 2025
Interviews: 7th and 8th October 2025 (AM)

We reserve the right to close applications early if sufficient interest is received. We encourage candidates to apply as soon as possible.