Home Ownership Manager

InvitISE Ltd; Grays; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A public sector client near Grays is seeking a Housing Leaseholder Manager on an initial 3-month contract, expected to last around 10 months. The role involves managing leaseholder services, ensuring compliance, and leading a high-performing team. Hybrid working is available, with 2-3 days per week on-site.

Qualifications

• Experience in managing leaseholder services and compliance.
• Proven skills in service charge processes and stakeholder engagement.

Responsibilities

• Lead homeownership services for over 940 leaseholders.
• Oversee major works and ensure compliance with statutory requirements.
• Manage service charge processes and ensure customer satisfaction.

Skills

Leaseholder engagement

Service charge setting

Policy development

Stakeholder communication

Job description

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Base pay range

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DEI-Focused Leader | Director & Founder at Invitise | Empowering Companies with Cutting-Edge Talent in Tech & Beyond | Founder & CEO of M-IFS –…

We are seeking a Housing Leaseholder Manager for our public sector client based near Grays on an initial 3-month contract (expected to last around 10 months), paying £350 per day inside IR35.

This role allows hybrid working – 2–3 days per week on site.

Proven skills working with the following:

• Leaseholder engagement and leadership across large property portfolios
• Service charge setting, invoicing, and compliance
• Right to Buy legislation and application processes
• Section 20 consultation and major works billing
• Resolving complex leaseholder queries and disputes
• Coaching and managing high-performing housing teams
• Policy development and stakeholder communication

The role involves:

• Leading all aspects of homeownership services for over 940 leaseholders across 10,000 properties

• Overseeing major works and ensuring Section 20 consultations are delivered within statutory timeframes

• Managing service charge processes, billing accuracy, and income collection

• Acting as the service lead for leaseholders and ensuring high customer satisfaction

• Ensuring full legal compliance across all leasehold and Right to Buy services

• Representing the council in tribunals and stakeholder forums where required

• Driving continuous improvement, innovation, and service transformation

Interested?

Please apply below.

Homeownership Manager, Leasehold Services, Section 20, Right to Buy, Service Charges, Housing Compliance, Major Works, Leaseholder Engagement, Council Housing, Local Authority, IR35, Hybrid Role, Housing Assets,

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Industries

  Government Administration, Housing and Community Development, and Housing Programs

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