Home Improvement Agency Support Officer

Hoople; Hereford; Hybrid; GBP 29,000; Full time

Job summary

A local government agency in Herefordshire seeks a Home Improvement Agency Support Officer. The role involves providing administrative support to help maintain safe living conditions for vulnerable residents. Candidates should possess strong organizational, communication, and customer service skills. This position offers hybrid working with a starting salary of £28,142 and generous benefits, emphasizing community support and employee welfare.

Benefits

Pension Scheme

Generous holiday entitlement

Employee Assistance Programme

Career progression opportunities

Pick your perks benefits scheme

Qualifications

• Strong administrative and organizational skills are essential.
• Clear and confident communication both verbally and in writing is required.
• Ability to work collaboratively as part of a team is important.
• Attention to detail and accuracy in work are crucial.
• Must be approachable, reliable, and customer-focused.

Responsibilities

• Handle enquiries from customers professionally.
• Record and maintain accurate information.
• Support colleagues and contribute to the team environment.
• Assist with general office duties such as filing and data entry.

Skills

Administrative skills

Organizational skills

Customer service

Attention to detail

Communication skills

Job description

Overview

Job Title: Home Improvement Agency Support Officer

Contract: Permanent

Location: Hybrid – Plough Lane, Three Elms Trading Estate and home working

Hours: 37 hours per week

Salary: HC06 £28,142

Closing date: Sunday 5th October 2025

Interview: wc 6th October 2025

The Team

An exciting opportunity to join a well-established and critical team within Herefordshire Council. The Home Improvement Agency is a vital service that helps people maintain safe, secure, and suitable homes, enabling vulnerable residents to live independently. We offer:

• Adaptations for independent living — Help people stay in their homes by arranging adaptations such as stairlifts, ramps, level-access showers, grab rails, and widened doorways.
• Handy Person Service — Small home repairs, safety improvements like handrails and locks, and minor adaptations to help residents live independently and safely in their homes.
• Grants and funding support — Help residents access Disabled Facilities Grants

The overall goal is to:

• Enable independent living
• Reduce hospital admissions (by preventing falls or unsafe living conditions)
• Support quicker hospital discharges (by making homes safe to return to)
• Improve housing quality for vulnerable residents

About You

We are looking for an enthusiastic and organised individual to join our team. In this role, you will provide vital support to the service by carrying out a range of administrative tasks, ensuring smooth day-to-day operations and excellent customer service.

Responsibilities

• Handling enquiries from customers in a polite and professional manner
• Gathering, recording, and maintaining accurate information and records
• Supporting colleagues and contributing to a positive team environment
• Assisting with general office duties such as filing, data entry, and correspondence

Requirements

• Has strong administrative and organisational skills
• Communicates clearly and confidently, both verbally and in writing
• Is a team player, willing to support others and work collaboratively
• Pays attention to detail and ensures accuracy in their work
• Is approachable, reliable, and customer-focused

To arrange an informal discussion about the role with Emma Slater, the HIA Manager, please contact [e-mail]

We Offer

• A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Starting Salary of £28,142
• Pension Scheme Enrolment in the Local Government (LGPS)
• Career progression: clear pathways to progression
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together, supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our transformation programme aims to offer an all-age approach and build brighter futures for all residents of Herefordshire.

For more about living, working and thriving at Herefordshire Council, please visit our dedicated recruitment website: spiritofherefordshire.com.

How to Apply

To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please monitor your email.

Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community. We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the Disability Confident scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;

We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

Herefordshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. If offered this position, it will be subject to a Disclosure and Barring Service (DBS) enhanced check and further pre-employment checks.

Stronger Together, Building Brighter Futures. Herefordshire Council Plan: Herefordshire Council Plan 2024-28.