Home Finance Administrator (Mortgages)

JR United Kingdom; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading Shariah-compliant bank in Milton Keynes is seeking an administrator to support the legal due diligence for home purchase plans. The role involves managing customer inquiries, collaborating with stakeholders, and adhering to compliance standards. Candidates should have strong customer service skills and the ability to work effectively in a team. The position offers a hybrid working policy, allowing up to 3 days of remote work per week.

Benefits

25 days holiday entitlement

Pension plan

Private medical insurance

Income protection

Life assurance

Employee referral bonus

Qualifications

• Strong customer service skills.
• Effective communication abilities.
• Knowledge of compliance and risk management.

Responsibilities

• Assist advisers in managing daily work queues and pipelines.
• Respond to customer inquiries within agreed timescales.
• Collaborate with colleagues and stakeholders effectively.

Job description

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Client:

Gatehouse Bank plc

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

26.08.2025

Expiry Date:

10.10.2025

Job Description:

Role Purpose

The purpose of this role is to support the administration of all legal due diligence related to home purchase plan cases and assist in their preparation for completion, following all Risk and Compliance procedures within Gatehouse Bank Plc. The role involves communicating with internal and external stakeholders, working alongside case managers to set service level agreements, and maintaining a focus on customer experience.

Please note: The position is office-based with a Hybrid Working policy, allowing up to 3 days of remote work per week.

Role Duties

• Assist advisers in managing daily work queues and pipelines.
• Respond to customer inquiries within agreed timescales and follow up on potential leads.
• Handle inbound calls and online chat inquiries within SLAs.
• Collaborate with colleagues and stakeholders effectively.
• Request and verify documentation to meet Bank criteria.
• Upload and process documentation within SLAs.
• Provide management information on lead sources and outcomes.
• Maintain and develop knowledge of market, sector, and regulatory developments.
• Adhere to principles of Conduct Risk and Treating Customers Fairly.

About Us

Gatehouse Bank, established in 2007, is a British, Shariah-compliant bank with offices in London, Birmingham, Milton Keynes, and Wilmslow. We promote fair, transparent, and socially responsible banking products.

Our benefits include:

• 25 days holiday entitlement, increasing with service
• Pension plan
• Private medical insurance
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer. Applications from all qualified candidates are encouraged regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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