Home Finance Administrator (Mortgages)

JR United Kingdom; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading UK bank is looking for a Home Finance Administrator in Birmingham. In this office-based role, you'll support legal due diligence for home purchase plans while ensuring an excellent customer experience. Responsibilities include managing customer inquiries, collaborating with case managers, and ensuring compliance with bank criteria. This position offers a competitive rewards package and a hybrid working policy allowing up to three days working from home.

Benefits

25 days holiday entitlement

Pension plan

Private medical insurance

Income protection

Life assurance

Employee referral bonus

Qualifications

• Experience in customer service or administrative roles.
• Strong organizational skills.
• Understanding of compliance and risk management.

Responsibilities

• Support administration of legal due diligence for home purchase plans.
• Manage daily work queues and customer enquiries.
• Liaise with customers and stakeholders throughout process.

Skills

Customer service

Attention to detail

Regulatory knowledge

Team collaboration

Communication skills

Job description

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Home Finance Administrator (Mortgages), birmingham

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Client:

Gatehouse Bank plc

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

Role Purpose

The purpose of this role is to support the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures applicable within Gatehouse Bank Plc. Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.

Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.

Role Duties

• Assist Direct advisers in managing the daily work queue and management of pipelines.
• Contact customer enquiries within agreed timescales whilst tracking potential customers and following up on enquiries.
• Handle inbound customer calls within agreed SLAs. • Liaise with customers via our online chat facility.
• Work collaboratively with key colleagues and stakeholders.
• Liaise with customers to provide any outstanding documentation required to progress applications.
• Check all supporting documentation thoroughly to ensure it meets Bank criteria. • Upload and process outstanding documentation within agreed SLAs.
• Provide ongoing MI, tracking lead source and outcomes.
• Ensure that market, sector, and Regulatory knowledge is continuously developed and maintained.
• Understand and abide by the principles of Conduct Risk and Treating Customers Fairly.

About Us

Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.

We offer highly attractive reward package; the typical benefits include:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.