Home Engagement Project Team Leader

Bron Afon Community Housing; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused housing organization in Wales seeks a Home Engagement Project Team Leader to lead a team providing essential housing support services for vulnerable adults. The ideal candidate will demonstrate leadership, empathy, and a commitment to service quality. This role involves collaboration with various partners and a focus on preventing homelessness through tailored interventions. Join us in making a difference in the community.

Qualifications

• Experienced in housing-related support.
• Ability to remain calm under pressure.
• Strong focus on service performance improvement.

Responsibilities

• Lead and support team in delivering housing support services.
• Act as key point for complex cases to prevent homelessness.
• Drive service improvement through performance monitoring.

Skills

Leadership skills

Empathy

Collaboration

Problem-solving

Resilience

Job description

Home Engagement Project Team LeaderAre you passionate about making a difference in people's lives? Do you have the leadership skills to inspire a team and the empathy to support individuals in maintaining safe, independent living conditions?We're looking for a Home Engagement Project Team Leader to lead our dedicated team delivering a high-quality, needs-led "Home Conditions" support service for vulnerable adults across Torfaen.What You'll Do:Lead and support a team of Project Officers to deliver tailored, strengths-based interventions that help customers manage their homes and sustain tenancies.Act as a key escalation point for complex cases, working directly with customers and partners to prevent homelessness or legal action.Drive service improvement through performance monitoring, feedback, and innovation.Collaborate with health, social care, and voluntary sector partners.Maintain compliance with Housing Support Grant requirements.What We're Looking For:We're seeking someone who is not only experienced in housing-related support but also brings the following personal qualities:Empathy and respect - You treat every individual with dignity and compassion.Calm and resilient under pressure - You stay focused and composed, even in challenging situations.Collaborative mindset - You thrive in partnership environments and value teamwork.Motivating and positive - You inspire others to do their best and lead by example.Solution-focused - You bring a can-do attitude and a drive to overcome obstacles.Performance-driven - You're committed to achieving results and improving service quality.If this sounds like you, we'd love to hear from you;Get in touch:If you would like more information about the role, please email our Support Manager or telephone [phone].Expected date of interviews: Wednesday 03 September 2025

• Before uploading your CV, please remove all personal details (Name, address, etc)We're committed to building a diverse and inclusive workplace.
We actively encourage applications from people of all backgrounds, particularly those from ethnic minority communities who are currently underrepresented in our workforce.We make a difference in people's lives every day. As an organization that's owned by the local community, we feel proud of our achievements since 2008 whilst recognizing that there's much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers, but also to the wider community.We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves.