Home Delivery Support Manager

Dreams; Huntingdon; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Bonus opportunities

Staff discount

Wellbeing resources

Retail Trust helpline

Buy-in schemes for holiday/private医疗

Descripción de la vacante

Dreams is seeking a Service Support Manager in Huntingdon, UK. You will coach and motivate Delivery Drivers, Assistants and Warehouse Operatives to ensure outstanding service and KPI achievement.

The role runs Monday to Friday, 1pm–10pm, with a focus on stock control, reporting and cross-functional collaboration to deliver a seamless customer journey. You’ll lead recruitment, onboarding and development, maintain quality standards and resolve customer queries with professionalism.

Formación

• Seasoned Team Leader or Supervisor with coaching and development skills.
• Confident communicator with relationship-building across the business.
• Organised, proactive and able to balance priorities in a busy operation.
• Customer-focused and committed to high standards of service.
• Comfortable using Microsoft Office and internal systems to maintain information.

Responsabilidades

• Lead, coach and motivate the delivery team to achieve performance targets and KPIs.
• Keep daily performance information accurate and reportable to drive priorities.
• Oversee stock movements and maintain inventory records; flag shortages or issues.
• Coordinate with UK suppliers and process bookings through internal systems.
• Support recruitment, onboarding and training of new team members.
• Lead team meetings and share best practices to meet operational goals.
• Handle customer enquiries and complaints with professional resolutions.

Conocimientos

Team leadership

Coaching

Performance reporting

Inventory management

Microsoft Office

Customer service

Communication

People development

Herramientas

Microsoft Office

Descripción del empleo

DistributionPermanentFull timeHuntingdon, CambridgeshireCompetitiveThe RoleYour dream roleAs a Service Support Manager, you’ll coach, motivate and support our Delivery Drivers, Assistants, and Warehouse Operatives to provide outstanding service. From keeping stock and performance on track to helping your team be their best, you’ll play a key role in making sure every customer’s journey towards a better night’s sleep runs smoothly. Working Monday to Friday 1pm - 10pm.How you’ll help the nation sleep betterLead, coach and motivate the delivery team to provide outstanding customer service and achieve performance targets and KPIs.Keep daily performance information accurate and up to date, sharing clear reports and priorities with the team.Oversee stock moving into and out of the service centre, maintaining accurate inventory records and highlighting shortages or issues.Liaise with UK suppliers and reconcile booking-in requests through internal systems.Set clear expectations, communicate team goals and identify opportunities for development and skills training.Support the recruitment, onboarding and training of new team members.Help colleagues resolve day-to-day queries while ensuring work meets our quality standards and guidelines.Lead team meetings, share best practice and keep everyone focused on operational goals.Maintain high standards across the working environment and ensure our brand is represented brilliantly.Support customers with enquiries and complaints, working to reach a positive and professional resolution.The PersonWe’re dreaming of someone who’s:An experienced Team Leader or Supervisor who knows how to coach, develop and bring out the best in people.A confident and positive communicator who can build great relationships across the business.Organised, proactive and comfortable balancing different priorities in a busy operational environment.Customer-focused and passionate about delivering consistently high standards.Comfortable using Microsoft Office and other systems to maintain information and produce clear reports.Confident interpreting performance information and using it to keep the team on track.Calm, supportive and solutions-focused when challenges arise.Experienced in a similar industry or operational environment, although this would be desirable rather than essential.In return, we offer youCompetitive pay and bonus opportunities.Generous staff discount, plus savings on restaurants, holidays and shopping.24-hour Retail Trust helpline and wellbeing resources.Buy-in schemes for extra holiday, private healthcare, or savings and loans.Learning and development opportunities to help you grow your career with Dreams.About DreamsWhat makes Dreams differentSince 1985, we’ve been making bedtimes better, and we’re not hitting the snooze button anytime soon. Backed by Somnigroup, the world’s largest bedding provider, we sell over 14,000 mattresses, bases and headboards every week.You’ll join the expert delivery team behind those orders, in a friendly and supportive environment where every dreamer makes a difference. If you’re bonkers about beds, keen on your kip and passionate about people, Dreams could be the perfect place for you.Dreams. Love your job.We can’t promise breakfast in bedBut, we can promise these:Wellbeing that worksIt’s not something we sweep under the bed – it’s central to how we look after each other.Perks you can pickLife looks different for everyone, so we give you options.Room to growYour career should feel as supportive as one of our mattresses.Extra goodiesEvery department has its own set of additional perks too.Wellbeing that worksSleep comes easier when you know you’re supported.Every colleague gets free access to the Retail Trust wellness hub, giving you round-the-clock care for both body and mind. Need to see a GP at 3am? Sorted. Need confidential counselling or expert financial advice? That’s covered too. You’ll also have access to wellbeing resources, self-care tools, and a helpline whenever you need to talk things through. Because life happens, and we’ll make sure you’ve got the support to handle it – not just at work, but everywhere else too.Perks you can pickWe know everyone recharges in different ways.That’s why we’ve built flexibility right into our benefits. Need a few more duvet days? You can buy extra holiday. Prefer peace of mind? Opt into private healthcare for you and your family. Looking to plan ahead? Make use of our savings and loans schemes to make life’s bigger dreams easier to reach. However you like to look after yourself – time off, top-ups or a little extra security – we’ve got options to make it work for you.Room to growYour career should feel like a journey, not a dead end.That’s why we invest in training and development that helps you stretch your skills and reach your next goal – whatever that looks like. You’ll have access to workshops, mentoring, leadership programmes and apprenticeships that lead to recognised qualifications. Because at Dreams, growing your career should feel as natural as getting a good night’s sleep.Extra goodiesEvery department has its own little Dream extras.In Retail, you’ll find competitive salaries, uncapped commission and peak incentives that make going above and beyond worth it. In Distribution, there are performance-related bonuses and recognition awards for those who go the extra mile. In Bedquarters, you’ll enjoy hybrid working, annual bonuses and colleague discounts. And in our Bed Factory, you’ll get hands-on support and full training to help you master your craft. Wherever you work, you’ll find benefits that fit your role, reward your effort and help you feel right at home.Where you’ll be workingHere is where you’ll be based, whether that’s Bedquarters, or our Bed Factory or one of our stores.HuntingdonCambridgeshirePE29 6EB