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Home Delivery Service Advisor

CarSupermarket.com

Hessle

On-site

GBP 26,000

Full time

4 days ago
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Job summary

A leading automotive company in Hessle is seeking a dedicated Delivery Service Advisor to provide exceptional aftersales service for customers using their Home Delivery service. The ideal candidate will manage service paperwork, liaise with customers, and ensure satisfaction through effective communication. This role offers a salary of £26,000 and benefits including career development and a health care scheme.

Benefits

6 weeks annual leave
Training and career development
Pension and health care scheme
Cycle to Work scheme
Employee of the Month Awards
Free parking, tea, and coffee
Paid social events
Access to mental health services
Discounts for retailers
Full branded uniform provided

Qualifications

  • Strong focus on delivering customer satisfaction.
  • Excellent communication skills are essential.
  • Experience in the automotive service industry is a plus.

Responsibilities

  • Manage service-related paperwork and reporting accurately.
  • Provide estimates for servicing and repairs.
  • Liaise with customers regarding their vehicle's progress.
  • Ensure seamless communication between customers and branches.

Skills

Customer orientated
Great verbal and written communication
Planning and organisational skills
Focus on problem resolution
Knowledge of the Automotive industry

Job description

Job Description

Job Summary

Based at our Head Office in Hessle we are seeking a dedicated and customer-focused Delivery Service Advisor to provide a comprehensive aftersales service for our customers who have purchased their car via our Home Delivery service.

Responsibilities

  • Prioritise administrative duties ensuring service-related paperwork and reporting is carried out accurately and in a timely manner.
  • Provide estimates for servicing and repairs with accurate timescales.
  • Full control over job card interaction and organisation managing its journey from start to finish..
  • Handle customer payments and coordinate loaner vehicles.
  • Contact customers by call & email to be a great liaison between the supplying branch and customer.
  • Conduct pre-calls with customers.
  • Offer advice and guidance of a technical nature to customers as required.
  • Update customers as required regarding their vehicle, progress of work being carried out, additional requirements and future needs.
  • Work with colleagues within Branch and sub-contractors, functions and departments to ensure a seamless experience for all customers.
  • Ensure customer satisfaction; ask if there is anything else we can help them with.

Requirements

  • Customer orientated
  • Great verbal and written communication
  • Planning and organisational skills
  • Focus on problem resolution
  • Knowledge of the Automotive industry, service and Aftersales an advantage

We Will Offer You

  • A salary of £26,000 (40 hours / week Monday - Friday including 5 in 7 Saturday mornings)
  • 6 weeks annual leave (rising with length of service)
  • Training and career development
  • Pension and health care scheme
  • Cycle to Work scheme
  • Employee of the Month Awards
  • Free parking, tea, and coffee
  • Paid social events
  • Access to dedicated mental health and wellbeing services
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Full branded uniform provided.
  • Preferential Service Rates

About Us

CarSupermarket.com is part of the Aramis Group – a pan-European automotive technology group whose ambition is to reinvent car purchasing in Europe – and has been established for over 20 years. Thanks to our continued success, innovation, and investment in the latest technology, we have grown to have nearly 500 team members.

At CarSupermarket.com, we do things a little differently and are proud of our "no pressure" environment and transparent sales process.

If you want to work for the best in the Automotive industry, where everyone is valued for their contribution, and excellence is never compromised, apply today! Who knows where this different journey will lead you.

We take our obligations regarding G.D.P.R seriously. Please visit our website to read our privacy notice for applicants, you can find them within our careers section

Reference ID: Home Delivery Service Advisor - Head Office

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