Home Delivery Scheduling Associate

RH; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading luxury company is seeking a Scheduling Associate to enhance customer experiences during appointments. This role requires exceptional customer service skills, strong communication, and the ability to navigate complex scenarios creatively. Join a dynamic team dedicated to delivering a world-class luxury service to high-end clientele.

Qualifications

• Customer service experience preferred with strong communication skills.
• Ability to work under pressure and solve problems creatively.
• Possess poise, confidence, and passion to interact with high-end customers.

Responsibilities

• Ensure an unmatched, world-class customer experience during each step of the scheduling process.
• Fielding inbound and outbound calls to set up home delivery scheduling appointments.
• Collaborate with internal and external partners to resolve customer challenges.

Skills

Customer Service

Communication Skills

Problem Solving

Technical Aptitude

Detail-Oriented

Organizational Skills

German Speaking

Job description

An established industry player is looking for a Scheduling Associate to enhance the luxury delivery experience. In this role, you will be the face of the brand, ensuring that every customer interaction is exceptional. You'll handle scheduling appointments with poise and confidence, navigating complex customer scenarios with urgency and resourcefulness. This position requires a proactive individual who thrives in a fast-paced environment and is committed to creating memorable experiences. If you have a passion for customer service and enjoy working with high-end clientele, this is an exciting opportunity to join a dynamic team.

Qualifications

• Customer service experience preferred with strong communication skills.
• Ability to work under pressure and solve problems creatively.

Responsibilities

• Ensure a world-class customer experience during scheduling.
• Field inbound and outbound calls for home delivery appointments.

Skills

Customer Service

Communication Skills

Problem Solving

Technical Aptitude

Detail-Oriented

Organizational Skills

German Speaking

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication. You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Ensure an unmatched, world-class customer experience during each step of the scheduling process
• Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment
• Act with a sense of urgency to provide in the moment solutions for complex customer scenarios
• Collaborate with internal and external partners to resolve customer challenges
• Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures

OUR REQUIREMENTS

• Customer service experience preferred
• Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations
• Strong technical aptitude and comfort navigating across multiple systems
• Resilient and able to excel under pressure; resourceful and creative problem solver
• Proactive, organized and detail-oriented
• German speaking preferred
• Communicate effectively; strong listening, verbal, and written skills
• Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed
• Must pass a background check

PHYSICAL REQUIREMENTS

• Sit and stand for an extended period of time

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