Home Delivery Driver

Wincanton; Burton-on-Trent; On-site; GBP 38,000; Full time

Job summary

Wincanton recherche des conducteurs expérimentés pour rejoindre l'équipe B&Q. Le rôle consiste à livrer des produits d'amélioration de l'habitat aux ménages britanniques. Les candidats doivent avoir les qualifications appropriées et offrir un excellent service à la clientèle.

Benefits

Accès au programme d'assistance aux employés

Accès à l'application Hapi avec des réductions

Carte de réduction de 20% chez B&Q après période probatoire réussie

Accès à un régime de pension d'entreprise

Qualifications

• Doit avoir une licence de classe 2 en cours de validité.
• Doit avoir un CPC valide et une carte tachygraphe.
• Présenter de manière soignée avec d'excellentes compétences en service client.

Responsibilities

• Fournir un service de livraison professionnel et répondre aux attentes des clients.
• Assurer que les clients reçoivent leurs livraisons en bon état chaque fois.
• Terminer la documentation de manière correcte et précise selon les politiques.

Skills

Service client

Détail

Flexibilité

Sécurité au travail

Education

Licence de classe 2 valide

CPC valide

Carte tachygraphe valide

Job description

Social network you want to login/join with:

Wincanton are looking for experienced drivers to join the B&Q team. Working as a two-person crew we are looking for people who have the passion to deliver excellent Customer Service.

We specialise in delivering home improvement products on behalf of the UK’s largest DIY retailer to private households. This role is key to the success of our business and you will represent the face of B&Q to the customer on a daily basis. You will be responsible for delivering exceptional levels of customer service and ensure the customer receives their deliveries in excellent condition, on time - every time.

48 Hour working Week - Tuesday to Saturday.

Key Responsibilities:

• Provide a professional driving service and meet and exceed expectations of our customers
• Ensure the customer promptly receives their deliveries in excellent condition every time.
• Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face
• Accurate and efficient completion of the delivery of stock to customer’s room of choice in a safe and efficient manner.
• Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
• Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting
• Ensuring compliance with Transport driving regulations and working time regulations
• Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous improvement

Experience & Qualifications

• You must hold an in date valid Class 2 licence
• You must hold an in date valid CPC licence
• You must hold an in date Tachograph Card
• You must have no more than 6 points on your current licence
• Be smartly presented at all times and have excellent customer service skills and be detail focused
• Be flexible in relation to shifts and duties with excellent timekeeping
• Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
• Previous retail and commercial driving experience is desirable
• Multi drop experience is desirable
• DBS check will be undertaken

Due to the nature of the work heavy lifting is required. This includes repetitively handling large, weighted items as part of a two-person team on a daily basis – washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work.

We really value our people and offer a friendly working environment, a focus on developing your skills and a competitive salary.

Benefits include:

• Access to Retail Trust – Employee Assistance Programme
• Hapi App Access – Including discounts for leading brands
• Diverse and inclusive workforce.
• Salary £37,319.93
• Working 5 out of 7 days a week
• B&Q 20% discount card (once completing satisfactory probationary)
• Access to a company pension scheme with employer contributions and other optional schemes you may wish to join.