Home Delivery Depot Manager

Dunelm; Worcester Park Estate; Remote; GBP 49,000 - 66,000; Full time

Job summary

Dunelm in the United Kingdom is seeking a proactive depot leader to head the Home Delivery Depot, ensuring safe, efficient operations and a customer-focused service. You will oversee daily performance, health and safety, transport compliance, development of colleagues and budget management within a fast-paced logistics environment.

The role offers the chance to build high-performing teams, partner with distribution centres and suppliers, and deliver outstanding customer experiences across the

Qualifications

• Experience leading a depot or logistics operations.
• Customer-first mindset and focus on service excellence.
• Strong communication and coaching skills.
• Ability to adapt to changing business needs and drive improvements.
• Data-driven approach to monitor performance and costs.

Responsibilities

• Lead the day-to-day operation of the Home Delivery Depot, ensuring a safe, efficient and customer-focused environment.
• Ensure full compliance with Operator Licence requirements, transport legislation and vehicle roadworthiness standards.
• Champion health and safety best practice and culture where wellbeing is priority.
• Put the customer at the heart of decisions, driving service excellence and satisfaction scores.
• Lead, coach and develop depot colleagues to achieve potential and careers.
• Drive colleague engagement through regular communication, performance reviews and development conversations.
• Promote a high-performance culture aligned to business values, with accountability and continuous improvement.
• Manage depot performance against targets and budgets, seek efficiency gains.
• Build strong relations with internal and external stakeholders to deliver shared objectives.
• Operate with pace and urgency to deliver outstanding results for customers and the business.
• Maintain Transport Manager CPC qualification and ongoing professional development.

Skills

Leadership

People development

Communication

Customer focus

Change management

Coaching

Job description

Overview

Salary - £57,700 plus benefits

At the heart of our Home Delivery Network, you'll play a pivotal role in ensuring our customers receive an outstanding delivery experience every time. Leading the day-to-day operation of a busy home delivery depot, you'll be responsible for creating a safe, compliant and high-performing environment where colleagues can thrive and deliver exceptional service.

Working closely with Distribution Centres, suppliers, logistics partners and depot teams across the network, you'll lead operational performance, champion colleague engagement and drive continuous improvement. You'll take ownership of health and safety standards, transport compliance, service delivery, people development and budget management, ensuring the depot operates safely, efficiently and cost-effectively.

This is a fantastic opportunity for a proactive and people-focused leader who thrives in a fast-paced logistics environment, enjoys developing high-performing teams and is passionate about delivering great outcomes for customers, colleagues and the business.

What you'll be doing

• Leading the day-to-day operation of the Home Delivery Depot, ensuring a safe, efficient and customer-focused environment.
• Ensuring full compliance with Operator Licence requirements, transport legislation and vehicle roadworthiness standards.
• Championing health and safety best practice, creating a culture where the wellbeing of colleagues is always the top priority.
• Putting the customer at the heart of every decision, driving service excellence and improving customer satisfaction scores.
• Leading, coaching and developing depot colleagues, helping them achieve their potential and build successful careers.
• Driving colleague engagement through regular communication, performance reviews and meaningful development conversations.
• Promoting a high-performance culture that reflects our business values and behaviours, with a focus on accountability and continuous improvement.
• Managing depot performance against operational targets and budgets, identifying opportunities to improve service, productivity and cost efficiency.
• Building strong relationships with internal and external stakeholders, working collaboratively to deliver shared objectives.
• Operating with pace, energy and a sense of urgency to ensure outstanding results for customers, colleagues and the business.
• Maintaining a valid Transport Manager CPC qualification and keeping professional knowledge up to date through ongoing development.

What we'll look for in you

• Leading and inspiring a high-performing depot team, creating a culture of ownership, accountability and continuous improvement.
• Taking responsibility for developing the operation, ensuring it remains efficient, effective and aligned to business priorities.
• Creating an engaging working environment that promotes a customer-first mindset and delivers outstanding customer service.
• Communicating clearly and effectively with colleagues, helping them understand the "why" behind decisions and how their role contributes to the wider business.
• Adapting to changing business needs, identifying opportunities to improve processes, performance and ways of working.
• Coaching and developing colleagues to build capability, support career growth and drive operational success.
• Driving innovation and encouraging new ideas that enhance performance, engagement and customer experience.
• Creating an inclusive culture where every colleague feels valued, respected and able to be themselves.
• Analysing operational performance, identifying trends and implementing effective solutions to improve results.
• Managing priorities effectively across the depot operation, ensuring resources are utilised efficiently and business objectives are achieved.
• Leading the team through challenges with resilience and a positive, solutions-focused approach.
• Continuously reviewing performance and plans, maintaining flexibility and responsiveness to meet operational demands.