Home Claims Team Lead: Coaching & Delivery

Aviva; Scotland; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading insurance company is seeking a Home Claims Desk Adjusting Team Lead to guide a team handling building claims. Responsibilities include leading team performance, driving continuous improvement, and ensuring customer satisfaction. Candidates should be experienced in people management and possess a strong customer-first mindset. The role offers a competitive salary between £45,000-£55,000 and diverse benefits such as a pension scheme, bonus opportunities, and flexible working arrangements.

Benefits

Bonus opportunity

Generous pension scheme

28 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits including cycle to work

Paid volunteering days

Wellbeing support tools

Qualifications

• Must have experience in leading teams and improving outcomes.
• Strong coaching skills necessary for team development.
• Required excellent communication and problem-solving capabilities.

Responsibilities

• Lead a team navigating Home Claims effectively.
• Drive continuous improvement in claims handling.
• Support team members to ensure exceptional service.

Skills

People Leadership experience

Experience coaching and developing others

Experience leading a team

Knowledge of Home Claims end to end system

Excellent communication skills

Problem-solving skills

Customer-first mindset

Job description

A leading insurance company is seeking a Home Claims Desk Adjusting Team Lead to guide a team handling building claims. Responsibilities include leading team performance, driving continuous improvement, and ensuring customer satisfaction. Candidates should be experienced in people management and possess a strong customer-first mindset. The role offers a competitive salary between £45,000-£55,000 and diverse benefits such as a pension scheme, bonus opportunities, and flexible working arrangements.