Home Claims Recovery Handler

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Home Claims Recovery Handler to manage recovery claims and support customers through the claims process. The role involves collaboration with legal teams and a focus on effective communication. Benefits include hybrid working, competitive bonuses, and comprehensive wellbeing support. An ideal candidate will have experience in home insurance claims and solid knowledge of relevant legal principles.

Benefits

Flexible working

Competitive bonus scheme

Financial wellbeing support

Mental wellbeing programme

Additional benefits like healthcare cash back

Qualifications

• Previous experience handling home insurance claim recoveries and general home claims processes.
• Outstanding communication and organisational skills to keep customers updated.
• Experience handling property liability claims is beneficial.

Responsibilities

• Manage a portfolio of home recovery claims and initiate legal proceedings when appropriate.
• Investigate claims to identify valid recoveries and collaborate with the team.
• Keep customers updated on developments and explain decisions.

Skills

Handling home insurance claim recoveries

Knowledge of legal principles and case law

Communication and organisational skills

Job description

Overview

Job Title: Home Claims Recovery Handler
Location(s): Leicester or Bexhill (Hybrid)

Welcome to Hastings Direct - Pam Angel - HR Director. We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve invested in our data and tech capabilities and foster our 4Cs culture. We provide insurance for over three million customers, and we’re growing. If you’re excited about joining us and think you have some of what we’re looking for, we’d love to hear from you.

Role overview: Due to growth, we’re forming a brand-new team. As a Specialist Recovery Handler within Home Claims, you will use your recovery knowledge to proactively pursue the recovery of Hastings’ outlay against the party(s) responsible for the damage to our customer’s home. You will support our customers, keep them informed throughout the life of the claim, and work with our legal panel when required to achieve the best outcomes. Over time you will move into handling home liability claims alongside recoveries and support coaching and mentoring across the team.

Responsibilities

• Proactively manage and maintain a portfolio of home recovery claims ranging in complexity and value; instruct panel solicitors to assist with recovery and initiate legal proceedings when appropriate
• Manage recovery referrals from colleagues and suppliers; thoroughly investigate claims to identify valid recoveries; work with the wider Home Claims team to raise awareness of recoveries
• Collaborate with our supply chain to build robust processes to maximise recovery opportunities and assist with measuring supplier performance on recoveries
• Maintain accurate financials on all claims owned within the portfolio; adhere to the recovery reserving philosophy and apply a true reserve based on realistic recovery prospects
• Keep customers updated on material developments and explain how decisions are reached, by telephone and written correspondence
• Use recovery knowledge and investigations tools to resolve liability and quantum challenges

Essential skills/experience

• Previous experience of handling home insurance claim recoveries and general home claims processes
• Solid knowledge of relevant legal principles and case law
• Outstanding communication and organisational skills; ensure customers are kept updated
• Experience handling property liability claims is beneficial

The interview process

Our interview process involves the following stages:

• Recruiter screening call
• First stage interview with the hiring leader

As a Disability Confident employer, we’re committed to inclusive recruitment. Applicants will have fair access to support and adjustments, including through the Disability Confident Scheme (DCS). For more information, visit our inclusive careers page.

Benefits

• Flexible working – hybrid approach; discuss in detail with your recruiter
• Competitive bonus scheme – 4Cs annual performance bonus
• Financial wellbeing – life cover (4x salary), income protection, matched pension contributions up to 10%, discounts, mortgage advice, and financial wellbeing support
• Mental wellbeing programme – Thrive app, 24/7 support, mental health first aiders, support groups
• Additional benefits – 25 days annual leave + bank holidays (option to buy/sell a week), healthcare cash back plans, dental plans, cycle to work, tech schemes, onsite facilities, social events

Join us and you’ll experience our 4Cs approach: right culture, right tools, right outcomes for customers, colleagues, company and community. We’ll support your training and development as part of our growth.

Equal opportunities statement: Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough references, including credit and criminal checks.