Home Care Scheduling Coordinator

Guardian Angel Senior Services; Plymouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Plymouth is seeking a dedicated individual to support caregiver scheduling and manage client accounts. The role involves coordinating communication between caregivers and clients, ensuring compliance with policies, and providing excellent customer service. Ideal candidates will have strong organizational and communication skills, with prior home care experience preferred. Join a growing team in a great office setting!

Qualifications

• Prior home care experience required.
• Strong analytical and organizational skills.

Responsibilities

• Schedule caregivers with clients and communicate updates.
• Manage and grow assigned client accounts.
• Ensure compliance with company policies.

Skills

Communication

Customer relations

Organization

Problem solving

Planning

Time management

Tools

MS Office

Job description

Basic Function

To support caregiver and company needs. Process scheduling requests, provide telephone support, and manage special projects and clerical duties. To grow and manage assigned accounts through excellent customer service and attention to detail.

Responsibilities

1. Schedule caregivers with clients and communicate changes and updates to all necessary parties.
2. Collect and input pertinent client information to efficiently match and deploy caregivers.
3. Enter new Clients in Generations as needed.
4. Provide assistance to team members and respond urgently to last-minute call outs.
5. Coordinate communication with caregivers among team members.
6. Update caregiver availability and communicate appropriately; work with caregivers to create optimal schedules.
7. Call Caregivers on alerts, investigate lateness, document, and notify manager as needed.
8. Act as liaison between clients, direct care workers, and management.
9. Manage and grow assigned client accounts and participate in quality improvement.
10. Ensure compliance with all company policies and procedures in collaboration with management.
11. Problem solve and escalate issues to management.
12. Organize schedules in coordination with client and caregiver needs; perform diversified clerical duties.
13. Maintain and update employee attendance records.
14. Participate in daily telephony verification; escalate repeat offenders.
15. Participate in weekly on-call rotation and weekends.
16. Cover shifts with clients when needed.
17. Verify schedule accuracy for payroll and billing by deadlines.
18. Perform other related duties as assigned.

Job Requirements

1. Strong analytical, detail-oriented, organizational, and problem-solving skills.
2. Excellent written and verbal communication skills; ability to manage multiple projects with deadlines, prioritize, and multitask.
3. Ability to work under tight deadlines, manage crises, and handle additional tasks on short notice.
4. Experience as CNA/HHA is a plus.

Skills

• Oral and written communication skills
• Technical communication
• Customer relations and service
• Filing and organization
• Proficiency in MS Office
• Planning and time management
• Professionalism
• Reading skills
• Typing skills

Education/Training

Ability to operate standard office equipment such as a copy machine, multi-line telephone, computer, printer, and fax machine.

Experience

Prior home care experience required. Prior administrative experience preferred.

Additional Information

Located in downtown Plymouth! Great new office setting and growing!