Home Care Client Services Representative

Home Instead; Ipswich; On-site; GBP 22,000 - 29,000; Full time

Job summary

A leading company in home care is looking for a Client Services Representative in Ipswich. You'll be the primary point of contact for clients, ensuring exceptional support through effective communication and problem-solving. Ideal for someone with care sector experience who seeks to advance their career.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in using relevant computer applications.
• Flexibility to adapt to fast-paced environments.

Responsibilities

• Serve as primary contact for client enquiries.
• Conduct consultations and maintain care plans.
• Participate in quality assurance visits and service reviews.

Skills

Verbal Communication

Written Communication

Problem-Solving

Time Management

Attention to Detail

Team Collaboration

Education

Experience in Care Sector

Job description

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Home Care Client Services Representative, Ipswich

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EU work permit required:

Yes

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Job Reference:

814d80dabdb7

Job Views:

49

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Job Description

We are seeking a friendly and empathetic Client Services Representative to join our team in Ipswich, you will be responsible for providing exceptional support to our Clients and Care Professionals.

• Serve as the primary point of contact for Client enquiries via phone, email, and in person
• Respond promptly and professionally to Client requestsand questions
• Maintain accurate records on the care management system
• Conduct consultations with prospective Clients completing all relevant paperwork including needs assessments and risk assessments.
• Create Client care plans ensuring all information is relevant and kept updated
• Conduct quality assurance visits and service reviews.
• Introduce our Care Professionals to new Clients before start of service.
• Complete any client care visits where needed
• Take part in our out of hours oncall on a rota basis.

Qualifications

• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong problem-solving abilities and a customer-centric approach
• Proficiency in using all relevant computer applications
• Exceptional time management skills and the ability to prioritisetasks effectively
• Keen attention to detail and accuracy in all aspects of work
• Excellent listening skills and the capacity to empathisewith Clients
• Flexibility to adapt to changing priorities and work in a fast-paced environment
• Strong team player with the ability to work collaboratively with colleagues across departments
• Must have some previousexperience within the care sector.

Additional Information

All applicants must reside in the Ipswich, Felixstowe or Woodbridge areas and must have access to their own vehicle.

This position would suit a carer or senior carer looking to progress.