Hollister - Store Manager

Highcross Shopping Centre; Leicester; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus

Paid Time Off

Indefinite Contracts

Merchandise Discount

Private Medical Insurance

Life and Disability Insurance

Parental and Adoption Leave

Pension Plan with Company Match

Training and Development

Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a Store Manager in the United Kingdom to lead store operations, develop staff, and drive customer engagement while upholding brand standards.

You will oversee salesfloor and stockroom activities, coach teams, manage scheduling and payroll, and ensure visual displays align with the brand. A focus on talent development and maintaining operational excellence is essential.

Qualifications

• 2+ years of store management or supervisory experience in a customer-facing role.
• Proven ability to drive business results in a fast-paced retail environment.
• Excellent communication, leadership and interpersonal skills.
• Strong ability to build relationships and collaborate effectively.
• Proven results in assessing and developing talent.
• Strong critical thinking & problem-solving skills.
• High attention to detail, thoroughness and accuracy while multi-tasking.
• Self-motivated with ability to take initiative.
• Maintain a strong customer focus & knowledge of current fashion trends.
• Fluency in English.

Responsibilities

• Oversee all salesfloor & stockroom operations, ensuring excellent customer service & seamless operations.
• Coach staff to demonstrate product knowledge and brand awareness, to drive sales.
• Ensure all visual displays adhere to Brand and Corporate direction.
• Recruit, hire, train management and non-management associates.
• Conduct staffing and scheduling operations and payroll management.
• Oversee all inventory, replenishment, stockroom, and OMNI Channel operations.
• Analyze reporting to inform decision making.
• Protect store assets, oversee store maintenance.
• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Store management

Leadership

Communication

Customer service

Talent development

Interpersonal skills

English fluency

Brand knowledge

Tools

POS systems

Job description

The Store Manager is the leader of their location. They are responsible for staffing, training, developing, and retaining both part-time and full-time staff, including career development for management. They are accountable for all store operations, including hours management, Asset Protection, salesfloor and stockroom organization. They uphold company standards and policies, with a focus on store experience by ensuring a high level of customer engagement and adhering to brand presentation standards.

What You’ll Do

• Oversee all salesfloor & stockroom operations, ensuring excellent customer service & seamless operations.
• Coach staff to demonstrate product knowledge and brand awareness, to drive sales.
• Ensure all visual displays adhere to Brand and Corporate direction.
• Recruit, hire, train management and non-management associates.
• Conduct staffing and scheduling operations and payroll management.
• Oversee all inventory, replenishment, stockroom, and OMNI Channel operations.
• Analyze reporting to inform decision making.
• Protect store assets, oversee store maintenance.
• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Represent the Brand and Exemplify Company Culture and Values.

What It Takes

• 2+ years of store management experience, or relevant supervisory experience in a customer facing role
• Proven ability to drive business results in a fast-paced retail environment
• Excellent communication, leadership and interpersonal skills
• Strong ability to build relationships and collaborate effectively
• Proven results in assessing and developing talent
• Strong critical thinking & problem-solving skills
• High attention to detail, thoroughness and accuracy while multi-tasking
• Self-motivated with ability to take initiative
• Maintain a strong customer focus & knowledge of current fashion trends.
• Fluency in English

What You’ll Get

Benefits

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly Incentive Bonus Program
• Paid Time Off
• Indefinite Contracts
• Paid Volunteer Day per Year, allowing you to give back to your community
• Merchandise Discount
• Private Medical Insurance Available
• Life and Disability Insurance
• Associate Assistance Program
• Paid Parental and Adoption Leave
• Pension Plan with Company Matchl
• Training and Development
• Opportunities for Career Advancement, we believe in promoting from within

A Global Team of People Who'll Celebrate you for Being YOU

• pending completion of 90 day probationary period

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.