Hollister - Key Lead, Westfield Stratford

Hollister Co. Stores; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An international fashion retailer is looking for a Key Lead at their Westfield Stratford, London store. The role involves ensuring a premium in-store experience for customers, supervising staff, and driving store performance. Candidates should have a high school diploma and ideally have retail experience along with strong communication skills. Benefits include quarterly sales incentives, merchandise discounts, and career advancement opportunities.

Benefits

Quarterly sales incentives

Merchandise discounts

Flexible schedules

Career advancement opportunities

Training and development

Qualifications

• Experience in retail preferred.
• Customer service experience is a plus.
• Skills in communication and teamwork are essential.

Responsibilities

• Ensure quality in-store experience for all customers.
• Provide guidance to Brand Reps and Stock Associates.
• Participate in store operations to drive performance.

Skills

Customer Focus

Communication and Interpersonal Skills

Fashion Trend Knowledge

Outgoing and Assertive

Adaptability and Stress Tolerance

Multi-Tasking and Applied Learning

Education

High School Diploma/G.E.D.

Job description

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Hollister - Key Lead, Westfield Stratford, London

Client: Hollister Co. Stores

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 070788637d24

Job Views: 6

Posted: 19.08.2025

Expiry Date: 03.10.2025

Job Description:

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

Schedule will vary weekly but should expect to work at least 16 hours per week. Availability on weekends and certain holidays is required. During peak times, hours may increase to support business needs.

Qualifications

• High School Diploma/G.E.D. preferred
• At least 1 year of retail experience preferred
• No supervisory/management experience required
• Customer Focus
• Communication and Interpersonal Skills
• Fashion Trend Knowledge
• Outgoing and Assertive
• Adaptability and Stress Tolerance
• Poise and Ambition
• Multi-Tasking and Applied Learning
• Promoting Diversity & Inclusion
• Work Ethic
• Omni Channel Services

Additional Information

Benefits include quarterly sales incentives, merchandise discounts, flexible schedules, career advancement opportunities, training and development, and a supportive global team. Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.