Hollister - Key Lead, Westfield Stratford

abercrombie-fitch-co.; London; On-site; GBP 150,000 - 200,000; Part time

Job summary

A global retailer of apparel and accessories is seeking a Key Lead for their London location. The role requires ensuring quality customer experiences, guiding the brand representatives, and driving store performance. Candidates should have at least 1 year of retail experience and exhibit strong interpersonal skills. Flexible scheduling with a commitment to work weekends and holidays is also necessary.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• Preferred high school diploma or equivalent.
• At least 1 year of retail experience preferred.
• No supervisory/management experience required.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as Floor Supervisor, providing guidance to team members.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Skills

Fashion Trend Knowledge

Outgoing

Adaptability/Flexibility

Education

High School Diploma or equivalent

Job description

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Hollister - Key Lead, Westfield Stratford, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

80f7a492be67

Job Views:

43

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.

• Required availability on Saturdays and Sundays as well as certain holidays.

• During peak times, hours will increase to support business needs.

Qualifications

What it Takes

• High School Diploma/ equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory/ management experience required
• Customer Focus
• Communication
• Interpersonal Skills
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Promoting Diversity & Inclusion
• Work Ethic
• Omni Channel Services

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible for various benefit programs. We are committed to providing competitive and comprehensive benefits that align with our culture and values, including:

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team that Celebrates You for Being You