Hollister - Key Lead, Westfield Stratford

Abercrombie and Fitch Co.; City Of London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A global specialty retailer is seeking a Key Lead who will ensure a high-quality in-store experience for customers. This role includes supervising Brand Representatives and Stock Associates, guiding the store team, and driving sales performance. Ideal candidates should possess strong communication and customer-focused skills, along with retail experience. Competitive benefits include bonuses, merchandise discounts, and career advancement opportunities.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory/management experience required.
• Fashion trend knowledge is a plus.

Responsibilities

• Responsible for ensuring quality in-store customer experience.
• Provide guidance and coaching to Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Multi-Tasking

Adaptability/Flexibility

Education

High School Diploma/G.E.D. equivalent

Job description

Company Description Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

Responsibilities

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements
• Schedule will vary weekly but should expect to work at least 16 hours per week
• Required availability on Saturdays and Sundays as well as certain holidays
• In addition, during peak timeframes, hours will increase to support the needs of the business

Qualifications

• Education - High School Diploma/ G.E.D. equivalent preferred
• Retail Experience - At least 1 year of retail experience is preferred
• Supervisor/ Managerial Experience - No supervisory/management experience is required
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

What You’ll Get

• As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who\'ll Celebrate you for Being YOU

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Abercrombie & Fitch Co. is an Equal Opportunity employer