Hollister - Key Lead, Westfield London

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Key Lead to enhance customer experiences in their London store. This dynamic role involves overseeing store operations, coaching team members, and ensuring a high-quality shopping environment. With responsibilities ranging from opening and closing routines to proactive thinking and attention to detail, the Key Lead plays a crucial part in driving sales and fostering a supportive team culture. If you're passionate about retail and customer service, this opportunity offers flexible scheduling and career advancement in a vibrant team setting.

Benefits

Quarterly sales incentives

Merchandise discounts

Flexible scheduling

Career advancement opportunities

Training

Supportive global team environment

Qualifications

• Preferred: High School Diploma/G.E.D. and 1 year retail experience.
• Strong customer focus and communication skills are essential.

Responsibilities

• Ensure quality in-store experience as Floor Supervisor.
• Guide Brand Reps and Stock Associates for effective operations.

Skills

Customer Focus

Communication

Interpersonal Skills

Fashion Trend Knowledge

Adaptability

Stress Tolerance

Multi-Tasking

Education

High School Diploma/G.E.D.

Job description

Social network you want to login/join with:

Hollister - Key Lead, Westfield London, London

Client:

Hollister Co. Stores

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

c6d02166aa5b

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and ensuring effective store operations. They are part of the store leadership team, driving store performance through customer experience and team achievement of sales goals.

What You’ll Do

• Opening and closing routines
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

Schedule varies weekly, with at least 16 hours per week expected, including weekends and holidays. Hours may increase during peak periods.

Qualifications

• High School Diploma/G.E.D. preferred
• At least 1 year of retail experience preferred
• No supervisory/managerial experience required
• Customer Focus, Communication, Interpersonal Skills
• Fashion Trend Knowledge, Outgoing, Assertiveness
• Adaptability, Stress Tolerance, Poise & Ambition
• Multi-Tasking, Applied Learning, Promoting Diversity & Inclusion, Work Ethic
• Knowledge of Omni Channel Services

Additional Information

Benefits include quarterly sales incentives, merchandise discounts, flexible scheduling, career advancement opportunities, training, and a supportive global team environment. Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.