Hollister - Key Lead, Fouberts Place

abercrombie-fitch-co.; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A global fashion retailer in London seeks a Key Lead responsible for enhancing in-store customer experiences and supervising Brand Reps. The role requires at least 1 year of retail experience, with duties including opening/closing the store and managing visual displays. Flexible scheduling is needed, and benefits include a quarterly bonus and merchandise discounts.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory or management experience required.
• Outgoing and assertive personality.

Responsibilities

• Ensure quality in-store experience for customers.
• Act as Floor Supervisor, guiding Brand Reps.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Skills

Adaptability/Flexibility & Stress Tolerance

Multi-Tasking

Education

High School Diploma or equivalent preferred

Job description

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Hollister - Key Lead, Fouberts Place, London

Location: London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

83fc156f23ca

Job Views:

5

Posted:

01.08.2025

Expiry Date:

15.09.2025

Job Description:

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility, competitive Paid Time Off, education and engagement events, Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities.

Job Description

The Key Lead ensures all customers receive a quality in-store experience by acting as the Floor Supervisor, guiding and coaching Brand Reps and Stock Associates, and ensuring effective store operations. As part of the store leadership team, they drive store performance through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routines
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

• Schedule varies weekly; expect at least 16 hours per week.

• Required availability on weekends and certain holidays.

• Hours may increase during peak periods.

Qualifications

What it Takes

• High School Diploma or equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory/managerial experience required
• Customer focus, communication, interpersonal skills
• Fashion trend knowledge, outgoing personality
• Assertiveness, adaptability, stress tolerance
• Poise, ambition, multi-tasking, applied learning
• Promotion of diversity & inclusion, work ethic, omni-channel skills

Additional Information

What You’ll Get

• Quarterly sales incentive bonus
• Merchandise discount
• Flexible schedule
• Career advancement opportunities
• Training and development
• Global team support