Hollister - Key Lead, Fouberts Place

Abercrombie and Fitch Co.; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A global fashion retailer in London is seeking a Key Lead to ensure a high-quality in-store experience. You will supervise operations, guide Brand Reps, and drive sales performance. Ideal candidates possess strong communication skills, customer focus, and at least one year of retail experience. This position offers flexible scheduling, a quarterly sales incentive bonus, and opportunities for career advancement.

Benefits

Quarterly sales incentive bonus

Merchandise discount

Flexible schedule

Opportunities for career advancement

Associate Assistance Program

Training and development

Qualifications

• Retail experience – at least 1 year preferred.
• Supervisor/management experience – not required.
• Effective in multi-tasking in a fast-paced environment.
• Applied learning and knowledge of omni-channel services.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Provide guidance and coaching to Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer focus

Communication

Interpersonal interaction

Fashion trend knowledge

Outgoing

Assertive

Adaptable/flexible

Stress tolerant

Multi-tasking

Work ethic

Education

High School Diploma / GED equivalent

Job description

Overview

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and the team’s achievement of daily sales goals.

What You’ll Do

• Opening and closing routines
• Product knowledge and brand awareness
• Business understanding
• Proactive thinking
• Attention to detail
• Register / Point of Sale use
• Asset protection
• Visual displays
• System skills
• Work schedule requirements

Schedule

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak timeframes, hours will increase to support the needs of the business.

Qualifications

• Education – High School Diploma / GED equivalent preferred
• Retail experience – at least 1 year preferred
• Supervisor/management experience – not required
• Customer focus
• Communication
• Interpersonal interaction
• Fashion trend knowledge
• Outgoing, assertive, adaptable/flexible & stress tolerant
• Poise & ambition
• Multi-tasking
• Applied learning
• Work ethic
• Omni-channel services

What You’ll Get

• Quarterly sales incentive bonus
• Merchandise discount
• Flexible schedule
• Opportunities for career advancement
• Associate Assistance Program
• Opportunity to become a brand affiliate
• Training and development
• A global team of people who celebrate you for being you

Abercrombie & Fitch Co. is an Equal Opportunity employer