Hollister - Key Lead, Churchill Square

abercrombie-fitch-co.; Brighton; On-site; GBP 22,000 - 28,000; Part time

Job summary

A leading retailer seeks a Key Lead in Brighton to enhance customer experience and drive store performance. The role involves supervising staff, ensuring smooth store operations, and requires strong communication skills and a passion for retail. The position offers career advancement opportunities and flexible scheduling.

Benefits

Quarterly sales incentive bonus

Merchandise discount

Flexible schedule

Opportunities for career advancement

Training and development programs

Qualifications

• Retail experience preferred with a focus on customer service.
• Knowledge of omni-channel services and retail operations.
• Ability to work flexible hours, including weekends.

Responsibilities

• Ensure a quality in-store experience as a Floor Supervisor.
• Guide and coach Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer focus

Strong communication and interpersonal skills

Fashion trend knowledge

Adaptability

Stress tolerance

Strong work ethic

Education

High School Diploma or equivalent

Job description

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia, and the Middle East, as well as e-commerce sites.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility, competitive Paid Time Off, education and engagement events, Associate Resource Groups, volunteer opportunities, and additional time off to give back to our communities.

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and ensuring store operations run effectively. They are part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routines
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.

• Required availability on weekends and certain holidays.

• During peak periods, hours may increase to support business needs.

Qualifications

What it Takes

• High School Diploma or equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory/management experience required
• Customer focus
• Strong communication and interpersonal skills
• Fashion trend knowledge
• Outgoing and assertive personality
• Adaptability and stress tolerance
• Poise and ambition
• Multi-tasking and applied learning skills
• Promotion of diversity and inclusion
• Strong work ethic
• Knowledge of omni-channel services

Additional Information

What You’ll Get

• Quarterly sales incentive bonus
• Merchandise discount
• Flexible schedule
• Opportunities for career advancement
• Potential to become a brand affiliate
• Training and development programs
• A supportive global team that celebrates individuality