Hollister CO. - Brand Representative Lead, Regent Street

ABERCROMBIE AND FITCH; London; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading global specialty retailer seeks a Customer Service Associate in London. The role focuses on providing exceptional service, engaging with customers, and managing stockroom duties. Applicants should possess strong customer service skills, adaptability, and attention to detail, making this an exciting opportunity in a dynamic retail environment.

Benefits

Merchandise discounts

Flexible schedules

Career advancement opportunities

Training

Supportive global team

Qualifications

• Minimum one year of customer service experience.
• Strong work ethic, assertiveness required.
• Skills in attention to detail, analytical skills, adaptability, multi-tasking, and stress tolerance.

Responsibilities

• Deliver excellent customer experience to drive sales.
• Manage stockroom organization and oversee functions in absence of manager.
• Lead associates in maintaining sales floor presentation.

Skills

Customer service experience

Attention to detail

Analytical skills

Adaptability

Multi-tasking ability

Stress tolerance

Job description

Company Description

Abercrombie & Fitch Co. (NYSE: ANF) is a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. The iconic Abercrombie & Fitch brand was established in 1892 and aims to make every day feel as exceptional as the start of a long weekend. Abercrombie Kids sees the world through kids' eyes, where play is life and every day is an opportunity to be anything and become better. Hollister believes in liberating the spirit of an endless summer inside everyone, making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear, and sleepwear, invites everyone to embrace who they are underneath it all. Social Tourist, created by Hollister and social media personalities Dixie and Charli D'Amelio, offers trend-forward apparel that allows teens to experiment with their style while exploring their dual identities on social media and in real life.

All brands are committed to providing products of enduring quality and exceptional comfort, enabling consumers worldwide to express their individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores across North America, Europe, Asia, and the Middle East, along with e-commerce sites: abercrombie.com, abercrombiekids.com, hollisterco.com, gillyhicks.com, and socialtourist.com.

Job Description

The role involves providing excellent customer service by anticipating and responding to customer needs. The candidate should have an individualized style that connects with customers, engage genuinely to drive sales, and ensure an exciting, efficient store experience. Responsibilities include overseeing stockroom functions such as receiving shipments, organizing merchandise, and replenishing the sales floor, especially in the absence of a manager.

Work Schedule
Leads work schedules typically spread across 5 days weekly, including most Saturdays, some Sundays, and peak holiday periods.

Key Responsibilities

• Deliver excellent customer experience to drive sales
• Communicate effectively
• Lead associates in maintaining sales floor presentation
• Manage asset protection and shrinkage
• Adhere to policies and procedures
• Oversee stockroom organization

Qualifications
Minimum one year of customer service experience, strong work ethic, assertiveness, attention to detail, analytical skills, adaptability, multi-tasking ability, and stress tolerance.

Benefits
As an Abercrombie & Fitch Co. associate, you are eligible for various benefits including merchandise discounts, flexible schedules, career advancement opportunities, training, and a supportive global team.

Follow us on Instagram @LIFEATANF to see what it's like to #WORKATHCO.

Note: Job offers may be conditional on visa and work authorization requirements. The company is an Equal Opportunity/Affirmative Action employer.