Hollister CO. - Assistant Manager, Shepherd’s Bush (Westfield London)

ABERCROMBIE AND FITCH; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global retailer is seeking an Assistant Manager in London who will combine business strategy with creativity and people management. This role focuses on driving sales, overseeing operations, and fostering team development in an inclusive environment. With opportunities for career advancement and participation in benefit programs, the ideal candidate will have a strong interest in fashion and a proven track record in customer service.

Benefits

Quarterly Incentive Bonus Program

Paid Time Off

Private Medical Insurance

Paid Volunteer Day per Year

Merchandise Discount

Pension Plan with Company Match

Qualifications

• Bachelor's degree or one year of supervisory experience in a customer-facing role.
• Fluency in English is required.
• Strong problem-solving skills and ability to thrive in a fast-paced environment.

Responsibilities

• Drive sales and enhance customer experience.
• Oversee daily store operations and staff management.
• Lead training and development for team members.

Skills

Problem Solving

Team Building

Self-Starter Attitude

Multi-Tasking

Fashion Interest

Education

Bachelor's Degree

Job description

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites like abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always prioritize our people. We offer equitable compensation and benefits, including flexibility, competitive Paid Time Off, education and engagement events, Associate Resource Groups, volunteer opportunities, and additional time off to give back to our communities.

Job Description

The Assistant Manager role combines business strategy, operations, creativity, and people management. They drive sales by analyzing the business and delivering excellent customer service. They oversee daily store operations, including opening and closing routines, and enhance efficiency across all processes. They also leverage their creative skills through floorset updates, styling, and product knowledge. As talent leaders, assistant managers handle recruiting, training, engagement, and development, fostering an inclusive environment for team members and customers. Our promote-from-within philosophy offers growth opportunities into future store leadership roles.

What You'll Do

1. Customer Experience
2. Drive Sales
3. OMNI Channel Fulfillment
4. Store Presentation and Sales Floor Supervision
5. Store & Stockroom Operations
6. Staffing, Scheduling, and Payroll Management
7. Training and Development
8. Communication
9. Asset Protection

Qualifications

What It Takes

• Bachelor's Degree OR one year of supervisory experience in a customer-facing role
• Fluency in English
• Strong problem-solving skills
• Inclusion & Diversity Awareness
• Ability to thrive in a fast-paced environment
• Team building skills
• Self-starter attitude
• Results-driven mindset
• Multi-tasking ability
• Fashion interest & knowledge

Additional Information

What You'll Get

• Participation in benefit programs aligned with our culture and values
• Quarterly Incentive Bonus Program
• Paid Time Off
• Indefinite Contracts
• Paid Volunteer Day per Year
• Merchandise Discount
• Private Medical Insurance
• Life and Disability Insurance
• Associate Assistance Program
• Paid Parental and Adoption Leave
• Pension Plan with Company Match
• Training and Development Opportunities
• Career Advancement Opportunities
• Inclusive, supportive team environment

*Pending completion of 90-day probationary period.

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Note: Job offers may be contingent upon visa formalities. You may be contacted for documentation requirements.

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.