Holidays Team Leader

TN United Kingdom; Newtownbutler; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Team Leader, where you'll support Holiday Cottage Cleaners at a beautiful estate. This permanent role involves leading a team, ensuring high standards of presentation and service, and coordinating maintenance. You will play a vital role in creating memorable experiences for guests while fostering an inclusive culture. With a commitment to health and safety, your leadership will ensure smooth operations and a welcoming environment. Enjoy a range of benefits including a substantial pension scheme, free entry to National Trust places, and generous holiday allowances.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Qualifications

• Experience in an operational role within a holiday environment.
• Understanding of housekeeping and maintenance standards.

Responsibilities

• Induct new staff and support efficient service for changeovers.
• Coordinate maintenance and handle customer queries.

Skills

Operational experience in a holiday environment

Housekeeping standards

Supervisory experience

Good people skills

Incident handling

Job description

We have an opportunity for a Team Leader to support our Holiday Cottage Cleaners at Crom Estate.

Duration: Permanent

Hours: 37.5 hours per week. Responsible for two changeovers per week.

Salary: £11.64 per hour

Interview: 20 November 2024

Internally, you will be known as 'Holidays Operation Team Leader.'

For this role, you'll need to complete our online assessment instead of submitting a CV or online application form. This helps us understand your strengths and provides more information about the role.

What it's like to work here

To learn more about working within “Holidays” at the National Trust,

What you'll be doing

You will induct new staff and support an efficient, effective, and flexible service, ensuring cover for changeovers, service cleans, and house opening, while maintaining high presentation standards. You will coordinate routine maintenance and repairs and handle customer queries in line with the NT Holidays Toolkit.

Health and Safety compliance and good environmental management are essential. You should be familiar with working to risk assessments, COSHH procedures, accident reporting, and fire safety.

You can view the full role profile in the attached document. You don't need to have all the listed knowledge, skills, and experience; it’s provided to give a full picture of the role’s potential.

Who we're looking for

We'd love to hear from you if you have:

• Practical experience in an operational role within a holiday environment
• A good understanding of standards of housekeeping, presentation, and maintenance
• Some supervisory experience, good people skills, and confidence in handling various situations including incidents and complaints

The package

The National Trust’s motto is ‘For everyone, for ever.’ We’re committed to creating an inclusive culture where everyone feels they belong. We value diversity and want our teams to reflect the communities we serve.

Benefits include:

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest, and your children (under 18)
• Season ticket loan
• EV car lease scheme
• Perks at work discounts (gym memberships, shopping, cinema discounts)
• Holiday allowance up to 32 days, plus holiday purchase scheme, subject to criteria