Holidays Assistant Manager

NATIONAL TRUST; Truro; On-site; GBP 27,000; Full time

Job summary

Join the National Trust as a Holidays Assistant Manager in Central Cornwall. This role involves ensuring excellent customer service and managing the team to deliver memorable holiday experiences. You will support the Holidays Manager and ensure standards are met across various holiday cottages, striving for high visitor satisfaction while managing compliance and training.

Benefits

Substantial pension scheme up to 10% of basic salary

Free entry to National Trust places for family

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Qualifications

• Experience in a holiday environment preferred.
• Ability to manage a team and provide clear training.

Responsibilities

• Assist the Holidays Manager in running the holidays business.
• Ensure high levels of visitor satisfaction.
• Handle maintenance issues and manage team supplies.

Skills

Customer Service

Organizational Skills

Multitasking

People Management

Communication

Compliance Knowledge

Tools

Microsoft Office

Job description

Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.

We look to offer our guests not only a unique place to stay when they come on holiday with us, but an experience that they will remember for a lifetime.

Salary:£26,793 per annum

Working hours:37.5 hours per week. The role entails being based at our office at Trelissick Gardens but also out and about at the holiday cottages, travelling in our widespread portfolio and some weekend work. A flexible approach to working will be needed in this varied role, our guests stay 7 days.

Contract:Permanent

Potential start date:ASAP

What it's like to work here

We have an opportunity for a Holidays Operation Assistant Manager in Central Cornwall (known as the Heart of Cornwall). Our visitors come to the area for the unspoilt coast and its footpaths, hidden coves, stunning beaches, tropical gardens and all that the Trelissick, Glendurgan and Trerice estates have to offer. Many of our visitors stay a little longer in one of our 17 holiday cottages. There are a variety of buildings offering very different experiences including the Bosloe mansion overlooking the Helford. Trerice’s Grade 1 Elizabethan Manor, our waterfront cottages in the tiny fishing village of Durgan, or one of our dog friendly cottages at Trelissick.

What you'll be doing

You will assist the Holidays Manager in the delivery of our growing holidays business. You will ensure consistent delivery of the operation across the area and achieve high levels of visitor satisfaction. You will want all guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places.

You will help with recruitment and grow the team of Holidays Operation Assistants providing clear induction and training. You’ll organise the rota, hold team meetings and supervise the team giving them plenty of support, coaching and feedback. You will work with the team to ensure they have what they need to deliver the highest quality of housekeeping and standards inside and outside the cottages.

You will handle any day to day maintenance problems and equipment failures liaising with staff and contractors. You’ll support the team with ordering everything they need to operate. You will carry out risk and compliance tasks making sure everyone is safe.

You work closely with the wider property team of business support, facilities and rangers. Reporting to the Holidays Manager, it will be your role to support and provide cover.

Who we're looking for

For this dynamic and exciting new role helping us grow our holidays business.

You’ll need to be

• Great at customer service
• Experienced of working in a holiday’s environment
• Super organised and able to prioritise your own workload
• Able to multitask and remain calm under pressure
• Helpful and approachable and have great people management skills
• A clear communicator with good knowledge of Microsoft Office
• Knowledgeable of compliance and legislation

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places