Holiday Sales - Receptionist - HS1

Parkdean Resorts; Preston, Windermere; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in holiday parks seeks a Receptionist to create memorable guest experiences. In this role, you'll be the face of outstanding service, greeting guests with warmth and professionalism. You'll handle check-ins, manage inquiries, and collaborate with various departments to ensure seamless experiences. The company offers a supportive team culture, career progression opportunities, and discounts on holidays and activities. If you have a passion for customer service and a positive attitude, this is the perfect opportunity to join a dynamic team committed to excellence.

Benefits

Opportunity to gain professional qualifications

Clear career progression pathways

Up to 50% off holidays

25% off holidays for friends and family

30% off park activities, food, and drink

Free parking onsite

Qualifications

• Ability to multitask and remain calm under pressure.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and assist guests with a warm and professional demeanor.
• Handle check-ins, check-outs, and reservations efficiently.
• Manage phone calls and emails in a polite and timely manner.

Skills

Multitasking

Interpersonal skills

Communication skills

Customer service

Professional phone manner

Job description

White Cross Bay, Windermere, Cumbria, United Kingdom Req #15483

31 March 2025

Are you passionate about creating memorable experiences? Do you have a warm, welcoming personality and exceptional organizational skills? Join our team as a Receptionist and be the face of outstanding service!

Join our guest experience team and be the face and voice of Parkdean Resorts, ensuring our guests experience holiday happiness every single time.

No experience? No worries! If you’ve got pockets full of passion, positivity, and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organization, we can offer:

• The opportunity to gain professional qualifications
• Clear career progression pathways
• Up to 50% off holidays with us
• 25% off holidays for friends and family
• 30% off park activities, food, and drink
• Free parking onsite

We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.

What you will be doing as our new Reception Rockstar

• Greet and assist guests with a warm and professional demeanor
• Handle check-ins, check-outs, and reservations efficiently
• Address guest inquiries, concerns, and special requests promptly and effectively
• Manage phone calls and emails in a polite and timely manner
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a tidy and organized reception area

What We’re Looking For

• Ability to multitask and remain calm under pressure
• Proficiency in working with computers and telephones (training will be provided on internal booking systems)
• Professional phone manner
• Excellent interpersonal and communication skills
• A positive attitude and a passion for providing exceptional customer service
• Prior experience in hospitality or customer service
• Flexibility to work shifts, including weekends and holidays

Please note we do not offer any live-in positions; your own transport will be required to get to work. Public bus route is also right outside.

Parkdean is an equal-opportunity employer. We welcome applications from all backgrounds and experiences. Join us and become part of a team where your passion for service makes a real difference!

PDR is committed to safeguarding and promoting the welfare of children and adults at risk. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie Wood at [e-mail].