Holiday Sales - Receptionist - HS1

Parkdean Resorts UK Limited; Porthcawl; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join Parkdean Resorts as a receptionist, becoming the vibrant face of our guest experience team. Emphasizing positivity and teamwork, you'll be central to creating unforgettable memories for our guests. No prior experience is needed; we will provide complete training. Enjoy fantastic benefits including discounts and personal development opportunities.

Benefits

50% discount on holidays

30% discount on food and drinks

Access to Employee Assistance Programme

Discounts on local brands and gyms

Career development training

Qualifications

• No prior experience necessary; strong passion and positivity are key.
• Ability to handle guest inquiries professionally.
• Aiming to improve guest experience through feedback.

Responsibilities

• Represent the guest experience and improve service through feedback.
• Handle all guest inquiries promptly and professionally.
• Maintain administrative tasks including bookings and cash reconciliation.

Skills

Communication

Problem Solving

Customer Service

Job description

27 May 2025

Charismatic? A big people person? Then you would make a fantastic receptionist!

Join our guest experience team and be the face and voice of Parkdean Resorts, ensuring our guests have an unforgettable experience every time.

No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Represent the guest experience, using feedback to improve service and drive performance
• Maintain a positive attitude, ensuring all guest inquiries, including phone calls, are handled promptly and professionally.
• Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
• Understand guest needs to identify and capitalise on opportunities that drive revenue and enhance the customer experience.

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]