Holiday Sales - Guest Experience Manager - HS1

Parkdean Resorts; Torquay; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Guest Experience Manager at a leading holiday park, where your leadership and customer service skills will shine. This role offers the chance to make a real impact on guest satisfaction, lead a motivated team, and create unforgettable experiences. With a strong emphasis on personal development and a vibrant workplace culture, you'll thrive in an environment that values growth and well-being. Enjoy fantastic perks, including discounts on holidays and leisure activities, while contributing to a company that cares for its people and the planet.

Benefits

50% discount on holidays

30% team member discount

Employee Assistance Programme

Discounts on meal kits and local gyms

Qualifications

• Empathetic leader with a passion for guest experience.
• Experience in managing teams and enhancing customer satisfaction.

Responsibilities

• Lead and motivate the reception team to deliver exceptional service.
• Transform guest feedback into actionable improvements.
• Manage owner sales and control costs effectively.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Education

High School Diploma

Relevant Experience in Hospitality

Job description

14 April 2025

Guest Experience Manager

Torquay Holiday Park

Your career, your way. Join our fantastic reception team as Guest Experience Manager.

Are you a natural leader and empathetic people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.

As a key member of our front-line team, you’ll have the opportunity to make a real impact on each guest’s experience from the moment they arrive. You’ll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Bring guest experiences to life, turning feedback into exciting improvements that boost satisfaction
• Transform feedback into opportunities to create standout moments and elevate service
• Build, energise, and lead a team that delivers top-notch experiences
• Own and resolve owner complaints with care and confidence
• Recruit, inspire, develop and motivate team members to maximise team efficiency.
• Keep finances sharp, managing owner sales and controlling costs like a pro
• Host unforgettable forums, drop-ins, and social events that delight your park’s community
• Work closely with park teams and central support to uphold high standards and deliver outstanding customer service.

Are we the right fit for you?

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]