Holiday Sales - Guest Experience Manager - HS1

Parkdean Resorts; Newquay; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Guest Experience Manager to lead a team dedicated to creating unforgettable holiday experiences. This role focuses on ensuring that every aspect of guest accommodation exceeds expectations, from maintaining high standards in the reception area to managing operational communications. With a commitment to safeguarding and promoting welfare, the company values a collaborative and caring environment where every team member contributes to making great memories. If you are passionate about hospitality and enjoy working with people, this is the perfect opportunity for you.

Benefits

25% discount on holidays for friends and family

Stand-by breaks at discounted rates

30% off food and drink

Clear career pathways with development

In-house incentives and competitions

Qualifications

• Experience in customer service roles with a focus on guest satisfaction.
• Strong communication and team collaboration skills.

Responsibilities

• Ensure holiday accommodation meets customer expectations.
• Manage budgetary costs and monitor effective cost controls.
• Collaborate with park teams to maintain high service standards.

Skills

Customer Service

Budget Management

Communication Skills

Team Collaboration

Education

High School Diploma

Hospitality Management Degree

Job description

Holywell Bay, Holywell Bay, Newquay, Cornwall, United Kingdom Req #15988

25 April 2025

Guest Experience Manager

Holywell Bay Holiday Park, Cornwall

Are you a fun loving people person looking for a career with a little more life? Join us as a Guest Experience Manager, where guest experience comes first and creating amazing memories is second nature.

The Role

• Ensure that holiday accommodation meets and exceeds customer expectations and constantly review accommodation ensuring any issues are fed back to relevant departments
• Ensure that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date
• Ensure that all communication lines, telephones & operational hours are managed and handled in a timely manner
• To ensure that all gas and electrical testing is carried out within the agreed timescale
• Manage budgetary costs for holiday sales and monitor and maintain effective cost controls
• Work in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.

PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out.

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, creating amazing memories together.

What we live by & what we look for

Care| we care about our guests, our people and our communities.
Pace| we make great things happen, making the most of every minute.
Difference| we celebrate difference and encourage each other to be ourselves.
Belonging| we’re family, offering a home away from home where people feel safe.
Value| we value all.

• 25% discount on holidays for friends, family & you
• Stand-by breaks available at a discounted rate
• 30% off food & drink
• Clear career pathways, with development & progression
• In house incentives & competitions

Creating amazing memories is in our DNA – is it in yours?