Holiday Sales Consultants

Inntravel Limited; Whitwell-on-the-Hill; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A travel company in Whitwell-on-the-Hill is seeking a sales advisor to provide exceptional customer service and expert trip advice. The role involves managing customer interactions to book travel experiences and requires strong sales skills. The position offers a salary plus performance-related earnings and a hybrid work environment with flexible hours.

Benefits

50% discount on holidays

Career development opportunities

Enhanced family leave allowances

Well-being resource hub

Qualifications

• Ability to sell and provide excellent customer service.
• Experience working in a sales role.
• Excellent interpersonal skills.

Responsibilities

• Provide expert advice to customers over the phone.
• Manage customer interactions using a CRM system.
• Book all elements of trips including accommodations and transport.

Skills

Customer service

Sales ability

Communication skills

Detail-oriented

Computer literacy

Team collaboration

Job description

Overview

Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe. This is an exciting time to take on a role with us as we are benefiting from long-term investment to achieve ambitious growth targets, deliver digital transformation projects and retain our place as market leader in the self-guided walking holiday market.

You will be part of our bright future, our mission envisions our holidays serving as catalysts for personal growth, environmental awareness, and fostering meaningful connections with both nature and people. Join us on our journey, creating extraordinary travel experiences for all.

Benefits

• Enjoy 50% discount on holidays across all our brands
• Additional annual leave when you choose to swap a plane for a train
• Career pathing and continuous development opportunities
• Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world
• 2 volunteer days each year to give back to what is important to you
• A well-being resource hub and on site classes; yoga, boxercise, annual Steps challenge, employee assistance programmes, cash back health and dental plan
• Hybrid and home based roles
• Enhanced family leave allowances

Role details

This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office. Due to the beautiful remote location, access to your own transport is essential. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £24,570 +up to £5,430 on target earnings

About the role

You will offer expert advice to our customers over the phone and guide them to make the best holiday choice in our contactcentre. We are passionate travel people and take pride in delivering the best walking holidays on the planet.

• Use a CRM system to manage customer interactions, track enquiries, and maintain accurate records.
• Deliver sales through exceptional service.
• Build trust and rapport with customers to understand their needs and provide tailored recommendations.
• Book all elements of our customers\' holidays, including accommodation, transport (flights, rail, transfers, ferries) and any additional services.
• Retain ownership of the booking until the firm itinerary has been decided.
• Meet and exceed individual and team targets.
• Consult with customers toencourage them tomake informed decisions based on their preferences and travel goals.
• Respond to enquiries andquote requestsin a timely manner, ensuring to follow up on quotes to maximise every sales opportunity.
• Manage customers’ expectations by ensuring they are clear about what to expect from Inntravel during the reservation and confirmation process.
• Maintain accurate records of all enquiries, quotes and sales to enable us to process bookings effectively and efficiently.
• Switching customers to alternative holidays if their first holiday choice is not possible.
• Maintain accurate customer records.
• Communicate and collaborate effectively with internaldepartments and teams.

What we are looking for

• The ability to sell and provide the highest standards of customer service.
• An enthusiasm for walking and activeholidays.
• Experience of communicating with customer over the telephone.
• Experience of working in a sales role.
• Excellent telephone and inter-personal skills with an ability to work effectively in a team.
• Good written skills.
• High level of computer literacy and numeracy.
• Keen eye for detail andability to work accurately in a fast paced environment.
• Genuinely love working ina sales environment

Values and diversity

We aim to inspire individual discovery and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Inntravel is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Laplandholidays with Inghams andSanta’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.