Holiday Sales - Assistant Owner and Guest Experience Manager - HS1

Parkdean Resorts; Little Clacton; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Parkdean Resorts as an Assistant Owner and Guest Experience Manager, where your role will focus on enhancing guest satisfaction and support the reception team. You will champion the guest experience and help create memorable moments while enjoying generous employee discounts and training opportunities.

Benefits

50% holiday discount

30% discount on food and leisure activities

Employee Assistance Programme

Training and career development opportunities

Qualifications

• People-oriented with strong communication skills.
• Experience in customer service or hospitality.
• Ability to work in a team and support colleagues.

Responsibilities

• Champion guest and owner experience by implementing feedback.
• Support team in achieving guest satisfaction targets.
• Manage communication during operational hours.

Skills

Empathy

Customer Service

Teamwork

Job description

Holiday Sales - Assistant Owner and Guest Experience Manager - HS1

Highfield Grange, Highfield Grange, Clacton-on-Sea, Essex, United Kingdom Req #16323

27 May 2025

Highfield Grange Holiday Park

Your career, your way. Join our fantastic reception team as Assistant Owner & Guest Experience Manager.

Are you an empathetic people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Champion the guest and owner experience by turning feedback into actions that improve service, performance and satisfaction
• Support the team in meeting and exceeding guest experience targets
• Help train and develop the experience team to deliver exceptional service
• Manage telephones during operational hours to ensure seamless communication
• Host unforgettable forums, drop-ins, and social events that delight your park’s community
• Support in the management of budgetary costs for owner sales and monitor and maintain effective cost controls

Are we the right fit for you?

At Parkdean Resorts we don’t leave u nforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners c reate amazing memories. P arkdean Resorts is committed to Safeguarding and promoting the welfare of c hildren and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate .

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]

• Highfield Grange, Highfield Grange, Clacton-on-Sea, Essex, United Kingdom