Holiday Sales Advisor / Receptionist

Holgates Holiday Parks; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

Holgates Holiday Parks is seeking a part-time Holiday Sales Advisor / Receptionist at Silverdale Holiday Park. Ideal candidates will have strong customer service skills, be enthusiastic, and have experience in hospitality or sales. Join a family-run company aiming to provide outstanding guest experiences in a beautiful location.

Benefits

Free gym membership

20% discount on holidays

Complimentary drinks on shift

50% off meals for staff

Company pension scheme

Full uniform provided

Excellent training opportunities

Qualifications

• Previous experience in a customer service or sales role.
• Strong communication and interpersonal skills.
• Confident using booking software and Microsoft Office.

Responsibilities

• Manage bookings, amendments, and enquiries using internal systems.
• Be a welcoming first point of contact for all customers.
• Support outbound sales, offering extras and upgrades.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organisational skills

Tools

Booking software

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

Part Time Holiday Sales Advisor / Receptionist – Silverdale Holiday Park

Location: Silverdale Holiday Park, Lancashire / South Cumbria

Employer: Holgates Holiday Parks

Contract: Full-time | Permanent

Hours: 24 hours per week (includes evenings, weekends, and school holidays)

Salary: Competitive + Benefits

Reports to: Bookings & Reception Manager

Start a new career where you belong!

Join Holgates at our flagship Silverdale Holiday Park, where lush countryside meets outstanding facilities in the heart of the Lancashire/Cumbria border. We’re a family-run business with a 70-year legacy of delivering 5-star holidays, and we’re looking for a warm, customer-focused Holiday Sales Advisor / Receptionist to be the friendly face our guests remember.

If you’re organised, enthusiastic and love working with people, this is a fantastic opportunity to grow your hospitality career in a dynamic, supportive environment.

About The Role

As part of the front-of-house team, you'll be a key point of contact for our guests and holiday homeowners. From taking bookings and handling enquiries to offering upgrades and managing check-ins, you’ll deliver excellent customer service while keeping our reception operations running smoothly.

This is a varied and fast-paced role suited to someone who thrives in a guest-facing position, enjoys problem-solving and is passionate about creating memorable holiday experiences.

Your Key Responsibilities

• Be a welcoming first point of contact for all customers, ensuring a 5-star experience
• Manage bookings, amendments, and enquiries using our internal systems
• Answer calls and emails efficiently and professionally
• Support outbound sales, offering extras, upgrades, and extended stays
• Liaise with housekeeping and park teams to ensure seamless check-ins and turnarounds
• Handle gym memberships, swimming, bowling and party bookings
• Process owner gas orders, seasonal touring payments and electricity billing
• Assist with admin tasks, including owner communications and repair tracking
• Ensure accuracy with daily open/close checklists and cash handling
• Represent the Holgates brand with confidence, warmth and integrity
  
  

What We’re Looking For

Essential

• Previous experience in a customer service or sales role
• Strong communication and interpersonal skills
• Confident using booking software and Microsoft Office (Word, Excel)
• Ability to prioritise tasks and remain organised under pressure
• Friendly, helpful and approachable nature
• A genuine desire to grow your career in the leisure and tourism industry
  
  

Desirable

• Previous experience in holiday parks, leisure, hospitality or tourism
• Familiarity with property or holiday sales and booking platforms
  
  

Why Join Holgates?

• Be part of an award-winning, family-run company with a proud legacy
• Work in a stunning location with passionate, like-minded colleagues
• Free gym membership and use of our leisure facilities for you and your immediate family*
• 20% discount on holidays at any of our 10 Holgates parks*
• Complimentary drinks on shift and 50% off meals for you and your family*
• Company pension scheme
• Full uniform provided
• Excellent training and development opportunities
• Terms & conditions apply
  
  

Is This the Right Role for You?

If you're looking for a long-term career with a company that values its people, and you’re ready to play a key role in delivering outstanding guest experiences, we’d love to hear from you.

At Holgates, many of our team members have built long-term careers — developing their skills and growing with us. Now it’s your turn.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Travel Arrangements

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