Holiday Retail Customer Assistant — Flexible & Fast-Paced

Marks and Spencer; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Birmingham is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service at pace, helping customers find products and answering questions while maintaining store standards.

This Frontline role requires resilience in a high‑pressure environment; you’ll use Sparks App and in-store devices to assist customers, flex across store areas, and contribute to growth in sales.

Qualifications

• Customer service skills and ability to assist customers in a fast-paced environment.
• Clear communication with customers and colleagues to deliver excellent service.
• Ability to work as part of a team in a busy retail setting.

Responsibilities

• Provide five-star service to customers in the Food section.
• Assist customers with product selection and answer questions.
• Utilize Sparks App and in-store devices to enhance the shopping experience.
• Flexibly cover shifts across different areas of the store as needed.

Skills

Customer service

Communication

Teamwork

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer in Birmingham is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service at pace, helping customers find products and answering questions while maintaining store standards.

This Frontline role requires resilience in a high‑pressure environment; you’ll use Sparks App and in-store devices to assist customers, flex across store areas, and contribute to growth in sales.