Holiday Inn - Housekeeping Team Member

Andras Hotels; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group, Andras Hotels, is seeking a dedicated Housekeeping Team Member for their Holiday Inn location in Belfast. This role involves ensuring rooms are welcoming and clean for guests, while also assisting them with needs during their stay. With a focus on quality service and attention to detail, the position offers flexible hours and opportunities to grow within a rapidly expanding organization.

Benefits

Discounted Hotel Rates for employees and family

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Employee Appreciation and Social Events

Training and Development Programs

Flexible working hours

Qualifications

• 6 months experience in Housekeeping.
• Ability to work independently and as part of a team.
• Must understand and communicate effectively in English.

Responsibilities

• Ensure rooms are maintained to high standards.
• Assist guests with requests and provide directions.
• Monitor supplies and minimise waste.
• Report lost and found items and assist with cleaning projects.

Skills

Attention to Detail

Time Management

Communication

Job description

Job Description

Location: Holiday Inn, 40 Hope Street

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

As a Housekeeping Team Member – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Hours - Casual hours

What We Offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
  
  

About The Role

Your day to day

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests
• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed
• Be organised - keep on top of supplies and amenities and always try to minimise waste
• Reunite items with owners – and log any lost and found property
• Look smart – wear your uniform and name badge with pride
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
• Report, hand in, and/or log all lost and found items according to departmental procedures
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Assist with deep cleaning projects
• Assist turndown duties
• Assist with other duties as assigned
• Attend all relevant departmental / hotel / company training
  
  

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Holiday Inn.

The Holiday Inn IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
  
  

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Experience within the Hospitality, care provider or retail sectors.
  
  

Required Criteria

• 6 months experience in Housekeeping
• Ability to work within a Team and also independently
• High standards of Attention to Detail
• Strong Time Management skills and flexible with regards to working hours
• Ability to communicate and follow instruction
• Must have a clear understanding of speaking and understanding English.
  
  

Closing DateMonday 16th June, 2025

Contract Typefulltime

SalaryFrom £10.00 Hourly to £12.44 Hourly