Holiday Inn - Housekeeping Team Member

TN United Kingdom; Belfast; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading hospitality group in Belfast as a Housekeeping Team Member, where your role is crucial in creating a welcoming environment for guests. This position offers the chance to work in a dynamic team, ensuring that rooms are always at their best. With a focus on attention to detail and excellent service, you’ll help enhance the guest experience while enjoying a range of employee benefits, including discounted hotel rates and health care plans. If you’re passionate about hospitality and ready to make a positive impact, this is the perfect opportunity for you!

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Employee of the Month Award

Increased Annual Leave

Training and Development Programs

Employee Appreciation Events

Qualifications

• 6 months experience in Housekeeping.
• Ability to work within a Team and independently.

Responsibilities

• Ensure rooms are clean and welcoming for guests.
• Assist guests with requests and maintain supplies.
• Follow safety procedures and report any issues.

Skills

Attention to Detail

Time Management

Teamwork

Communication

Job description

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Client:

Location:

Belfast, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

0ac002c6a4cf

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Job Description

About us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

As a Housekeeping Team Member – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Hours

0 hours

What we offer

· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

· Health Care Cash Plan

· Diamond membership of Kingsbridge Hospital Group

· Enhanced Pension Scheme

· Enhanced Maternity Pay

· Enhanced Paternity Pay

· Cycle to work

· Recruit a friend scheme

· Employee Appreciation and Social Events

· Employee of the Month Award

· £20 for completion of FLOW training

· Increased Annual leave with service

· Discount at Bodyscape – Employee rate and family and friend rate

· Cyrospa discount rate at Bodyscape

· Communication and advice on Health and Wellbeing

· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group

· Work for globally renowned Hotel Brands

About The Role

Your day to day

You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests

Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example

Keep your supervisor updated on room service progress and alert them to any repairs needed

Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed

Be organised - keep on top of supplies and amenities and always try to minimise waste

Reunite items with owners – and log any lost and found property

Look smart – wear your uniform and name badge with pride

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

Report, hand in, and/or log all lost and found items according to departmental procedures

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Assist with deep cleaning projects

Assist turndown duties

Assist with other duties as assigned

Attend all relevant departmental / hotel / company training

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Holiday Inn.

The Holiday Inn IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Experience within the Hospitality, care provider or retail sectors.

Required Criteria

• •6 months experience in Housekeeping
• •Ability to work within a Team and also independently
• •High standards of Attention to Detail
• •Strong Time Management skills and flexible with regards to working hours
• •Ability to communicate and follow instruction
• •Must have a clear understanding of speaking and understanding English.